Guarantee certificate (IRL) | 65 |
Guarantee certificate (IRL)
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer shall be granted a manufacturer’s Guarantee under the conditions set out below:
•In the case of new devices and their com- ponents exhibiting defects resulting from manufacturing and/or material faults within 24 months of purchase, Siemens shall, at its own option and free of charge, either replace the device with another device reflecting the current state of the art, or repair the said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads, casings, small parts on casings, protective cover- ings where included in the scope of deliv- ery), this warranty shall be valid for six months from the date of purchase.
•This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure to comply with information contained in the user manuals. In particular claims under the Guarantee cannot be made if:
•The device is opened (this is classed as third party intervention)
•Repairs or other work done by persons not authorised by Siemens.
•Components on the printed circuit board are manipulated
•The software is manipulated
•Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if defects or damage was caused by mechanical, chemical, radio interference or thermal factors
(e.g.: microwave, sauna etc.)
•Devices fitted with accessories not author- ised by Siemens
•This Guarantee shall not apply to or extend to services performed by the authorised dealer or the customer them-
selves (e.g. installation, configuration, software downloads). User manuals and any software supplied on a separate data medium shall be excluded from
the Guarantee.
•The purchase receipt, together with the date of purchase, shall be required as evi- dence for invoking the Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default becoming evident.
•Ownership of devices or components replaced by and returned to Siemens shall vest in Siemens.
•This Guarantee shall apply to new devices purchased in the European Union.
For Products sold in the Republic of Ireland the Guarantee is issued by Siemens Ireland Limited, Ballymoss Road, Sandyford Industrial Estate, Dublin 18 - The Republic of Ireland.
•Any other claims resulting out of or in con- nection with the device shall be excluded from this Guarantee. Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory Rights, nor the manufacturer’s liability for death or per- sonal injury resulting from its negligence.
•The duration of the Guarantee shall not be extended by services rendered under the terms of the Guarantee.
•Insofar as no Guarantee default exists, Siemens reserves the right to charge the customer for replacement or repair.
•The above provisions does not imply a change in the burden of proof to the detri- ment of the customer.
To invoke this Guarantee, please contact the Siemens helpdesk on 1850 777 277.
This number is also to be found in the accompanying user guide.