126 Questions & Answers

Problem

Possible causes

Possible solution

No network

Weak signal.

Move higher, to a window or an open space.

connection.

Outside GSM range.

Check service provider's coverage area.

 

 

Invalid SIM card.

Complain to the service provider.

 

New network not authorised.

Try manual selection or select a different

 

 

network (page 95).

 

Network call barring is set.

Check network barrings (page 94).

 

Network overloaded.

Try again later.

Phone loses network.

Signal too weak.

Reconnection to another service provider is

 

 

automatic (page 95). Switching phone off and

 

 

on again can speed this up.

Calls not possible.

Second line set.

Set first line \(page 96).

 

New SIM card inserted.

Check for new barrings.

 

Charge limit reached.

Reset limit with PIN2 (page 39).

 

Credit used up.

Load credit.

Some calls not possi-

Call restrictions are in place.

Barrings can be set by service provider.

ble.

 

Check barrings (page 94).

Impossible to make

Phonebook/Addressbook is full.

Delete entries in the Addressbook/Phonebook

entries in Phonebook/

 

(see standard functions, page 15).

Addressbook.

 

 

Voice message not

Call divert to mailbox not set.

Set call divert to mailbox (page 61).

functioning.

 

 

ãflashes to indicate

SMS memory full.

Delete SMS messages (see standard functions,

an SMS.

 

page 15) or archive them (page 46).

äflashes to indicate

MMS memory full.

Delete MMS messages (see standard functions,

an MMS.

 

page 15).

åflashes to indicate

Phone memory full.

Delete messages, pictures, videos, games or

an MMS.

 

applications.

Function cannot be

Not supported by service provid-

Contact your service provider.

set.

er or registration required.

 

Capacity problems

Phone memory full.

with, for example,

 

Games & More, ring-

 

tones, pictures, vide-

 

os, SMS archive.

 

Delete files in the relevant areas. You can use the memory assistant to delete specific files (page 84).

No Internet access;

Profile not activated, profile

Activate or set browser profile (page 71).

downloading not

settings wrong/incomplete.

If necessary ask your service provider.

possible.