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| Questions & Answers | 127 | |
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| Problem | Possible causes | Possible solution |
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| Text message cannot | Service provider does not | Contact your service provider. |
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| be sent. | support this service. |
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Phone number for service centre not set or incorrectly set.
SIM card contract does not support this service.
Set service centre (page 48).
Contact your service provider.
| Service centre overloaded. | Repeat message. |
| Recipient does not have a | Check. |
| compatible phone. |
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EMS pictures are not | Destination phone does not sup- |
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displayed on the desti- | port the EMS standard. |
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nation phone. |
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No Internet access | Incorrect browser profile set, or | Check browser settings (page 71), or contact |
possible. | wrong or incomplete settings. | your service provider. |
PIN error/ | Three wrong entries. | Enter the PUK (MASTER PIN) supplied with the |
PIN2 error. |
| SIM card according to the instructions. If you |
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| have lost the PUK (MASTER PIN), contact your |
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| service provider. |
Phone code error. | Three wrong entries. | Contact Siemens Service (page 128). |
Service provider code | No authorisation for this service. Contact your service provider. | |
error. |
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Too few/too many | Functions may have been add- | Check with your service provider. |
menu entries. | ed or deleted by the service |
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| provider via the SIM card. |
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No fax possible. | Wrong settings in the PC. | Check settings (page 91). |
| No authorisation for this service. | Contact your service provider. |
Charge meter does | Charge pulse is not being | Contact your service provider. |
not work. | transmitted. |
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Damage |
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Severe shock. | Remove battery and SIM and | |
Phone became wet. | Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. | |
| Dry connector contacts thoroughly. Stand mobile upright in an air current. | |
| Do not dismantle the phone! |
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Reset all settings to factory default, page 85: * # 9 9 9 9 # A