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| Questions & Answers | 121 |
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| Problem | Possible causes | Possible solution |
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| Text message cannot | Service provider does not sup- | Contact your service provider. |
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| be sent. | port this service. |
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| Phone number for service cen- | Set service centre (p. 49). |
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| tre not set or incorrectly set. |
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| SIM card contract does not sup- | Contact your service provider. |
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| port this service. |
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| Service centre overloaded. | Repeat message. |
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| Recipient does not have a com- | Check. |
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| patible phone. |
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| EMS pictures are not | Destination phone does not sup- |
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| displayed on the desti- | port the EMS standard. |
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| nation phone. |
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| No Internet access | Incorrect browser profile set, or | Check browser settings (p. 72), or contact your |
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| possible. | wrong or incomplete settings. | service provider. |
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| PIN error/ | Three wrong entries. | Enter the PUK (MASTER PIN) supplied with the |
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| PIN2 error. |
| SIM card according to the instructions. If you |
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| have lost the PUK (MASTER PIN), contact your | |||
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| service provider. |
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| Phone code error. | Three wrong entries. | Contact Siemens Service (p. 122). |
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| Service provider code | No authorisation for this service. Contact your service provider. |
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| error. |
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| Too few/too many | Functions may have been | Check with your service provider. |
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| menu entries. | added or deleted by the service |
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| provider via the SIM card. |
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| No fax possible. | Wrong settings in the PC. | Check settings (p. 93). |
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| No authorisation for this service. | Contact your service provider. |
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| Charge meter does | Charge pulse is not being trans- | Contact your service provider. |
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| not work. | mitted. |
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| Damage |
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| Severe shock. | Remove battery and SIM and |
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| Phone became wet. | Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry |
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| connector contacts thoroughly. Stand mobile upright in an air current. Do not dis- | ||||
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| mantle the phone! |
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Reset all settings to factory default, p. 86: * # 9 9 9 9 # A