120 Questions & Answers

Problem

Possible causes

Possible solution

No network connec-

Weak signal.

Move higher, to a window or an open space.

tion.

Outside GSM range.

Check service provider's coverage area.

 

 

Invalid SIM card.

Complain to the service provider.

 

New network not authorised.

Try manual selection or select a different net-

 

 

work (p. 96).

 

Network call barring is set.

Check network barrings (p. 95).

 

Network overloaded.

Try again later.

Phone loses network.

Signal too weak.

Reconnection to another service provider is

 

 

automatic (p. 96). Switching phone off and on

 

 

again can speed this up.

Calls not possible.

Second line set.

Set first line \(p. 97).

 

New SIM card inserted.

Check for new barrings.

 

Charge limit reached.

Reset limit with PIN2 (p. 40).

 

Credit used up.

Load credit.

Some calls not possi-

Call restrictions are in place.

Barrings can be set by service provider. Check

ble.

 

barrings (p. 95).

Impossible to make

Phonebook/Addressbook is full.

Delete entries in the Addressbook/Phonebook

entries in Phone-

 

(see standard functions, p. 16).

book/Addressbook.

 

 

Voice message not

Call divert to mailbox not set.

Set call divert to mailbox (p. 62).

functioning.

 

 

ãflashes to indicate

SMS memory full.

Delete SMS messages (see standard functions,

an SMS.

 

p. 16) or archive them (p. 47).

äflashes to indicate

MMS memory full.

Delete MMS messages (see standard functions,

an MMS.

 

p. 16).

åflashes to indicate

Phone memory full.

Delete messages, pictures, videos, games or

an MMS.

 

applications.

Function cannot be

Not supported by service pro-

Contact your service provider.

set.

vider or registration required.

 

Capacity problems

Phone memory full.

with, for example,

 

Games & More, ring-

 

tones, pictures, vid-

 

eos, SMS archive.

 

Delete files in the relevant areas. You can use the memory assistant to delete specific files (p. 85).

No Internet access;

Profile not activated, profile set- Activate or set browser profile (p. 72). If neces-

downloading not

tings wrong/incomplete.

sary ask your service provider.

possible.