Questions & Answers

121

 

 

 

 

 

 

 

 

 

Problem

Possible causes

Possible solution

 

 

 

 

Text message cannot

Service provider does not sup-

Contact your service provider.

 

 

 

 

be sent.

port this service.

 

 

 

 

 

 

Phone number for service cen-

Set service centre (p. 49).

 

 

 

 

 

tre not set or incorrectly set.

 

 

 

 

 

 

SIM card contract does not sup-

Contact your service provider.

 

 

 

 

 

port this service.

 

 

 

 

 

 

Service centre overloaded.

Repeat message.

 

 

 

 

 

Recipient does not have a com-

Check.

 

 

 

 

 

patible phone.

 

 

 

 

 

EMS pictures are not

Destination phone does not sup-

 

 

 

 

 

displayed on the desti-

port the EMS standard.

 

 

 

 

 

nation phone.

 

 

 

 

 

 

No Internet access

Incorrect browser profile set, or

Check browser settings (p. 72), or contact your

 

 

possible.

wrong or incomplete settings.

service provider.

 

 

 

 

PIN error/

Three wrong entries.

Enter the PUK (MASTER PIN) supplied with the

 

 

PIN2 error.

 

SIM card according to the instructions. If you

 

 

 

 

 

 

have lost the PUK (MASTER PIN), contact your

 

 

 

service provider.

 

 

 

 

Phone code error.

Three wrong entries.

Contact Siemens Service (p. 122).

 

 

 

 

Service provider code

No authorisation for this service. Contact your service provider.

 

 

 

 

error.

 

 

 

 

 

 

Too few/too many

Functions may have been

Check with your service provider.

 

 

 

 

menu entries.

added or deleted by the service

 

 

 

 

 

 

provider via the SIM card.

 

 

 

 

 

No fax possible.

Wrong settings in the PC.

Check settings (p. 93).

 

 

 

 

 

No authorisation for this service.

Contact your service provider.

 

 

 

 

 

 

 

 

 

 

 

Charge meter does

Charge pulse is not being trans-

Contact your service provider.

 

 

 

 

not work.

mitted.

 

 

 

 

 

Damage

 

 

 

 

 

 

Severe shock.

Remove battery and SIM and re-insert them. Do not dismantle the phone!

 

 

 

 

Phone became wet.

Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry

 

 

 

connector contacts thoroughly. Stand mobile upright in an air current. Do not dis-

 

 

mantle the phone!

 

 

 

 

Reset all settings to factory default, p. 86: * # 9 9 9 9 # A