6: Troubleshooting Tips

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The Watcher Help file includes descriptions of most common error messages and troubleshooting tips, including answers to frequently asked questions. Look in the table of contents under Frequently Asked

Questions and Troubleshooting.

For help with other problems:

•Consult the Sierra Wireless website at www.sierrawireless.com. There is a troubleshooting wizard and an extensive knowledge base that can be searched to address most problems.

•Contact CLARO Customer Service at: (787) 751-1995

My AirCard 580 becomes noticeably hot after using it for a while, is this normal?

Like all wireless network cards, the AirCard 580 generates heat in its normal operation and is also heated by the host computer. For this reason it is recommended that you allow the AirCard 580 to cool down after extensive operation so that it may become cool to the touch before you remove it from your notebook PC.

How do I log in to my Virtual Private Network (VPN)?

Once you establish a connection to the Internet with the AirCard 580 and Watcher, open the VPN application and sign in as you normally do.

How do I un-install Watcher?

Before you attempt to un-install the software, ensure that you have powered off the card and exited Watcher.

1.Access the Add/Remove Programs utility in the Control Panel.

Start > Settings > Control Panel > Add/Remove Programs

2.Select Sierra Wireless AirCard® 580 Watcher to un-install and click Change/Remove.

3.Follow the on-screen instructions.

(For further information on specific operating systems, consult Windows® Help (Start > Help).

A “Location Information” window has popped up asking for dialing information. Do I need to put any information in this window?

Windows 98 SE & Windows Me ONLY: During Watcher software loading, if the computer has never had any modem configuration performed, the Location Information screen may pop up. This window has nothing to do with Watcher software. Windows just thinks a modem is being loaded and is asking for dialing information. Simply put in the area code of the computer’s location. The remaining requested information can be left blank or dummy information can be put in. Information in this window will not affect the AirCard 580. After entering the information click Close. (This only applies if the computer also uses a dialup modem).

I use Windows 98 SE and I've noticed that my computer is performing slower than usual, why?

On the second attempt by Windows 98 SE to go into Standby Mode, the system may become sluggish and unusable. The computer must be rebooted at this point in order to recover

and restore normal operating speed.

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