6: Troubleshooting Tips

6

 

 

The Watcher Help file includes descriptions of most common error messages and troubleshooting tips, including answers to frequently asked questions. Look in the table of contents under Frequently Asked

Questions and Troubleshooting.

For help with other problems:

•Consult the Sierra Wireless website at www.sierrawireless.com. There is a troubleshooting wizard and an extensive knowledge base that can be searched to address most problems.

•Contact Verizon Wireless Customer Service at: (787) 751-1995

My AirCard 580 becomes noticeably hot after using it for a while, is this normal?

Like all wireless network cards, the AirCard 580 generates heat in its normal operation and is also heated by the host computer. For this reason it is recommended that you allow the AirCard 580 to cool down after extensive operation so that it may become cool to the touch before you remove it from your notebook PC.

How do I log in to my Virtual Private Network (VPN)?

Once you establish a connection to the Internet with the AirCard 580 and Watcher, open the VPN application and sign in as you normally do.

How do I un-install Watcher?

Before you attempt to un-install the software, ensure that you have powered off the card and exited Watcher.

1.Access the Add/Remove Programs utility in the Control Panel.

Start > Settings > Control Panel > Add/Remove Programs

2.Select Sierra Wireless AirCard® 580 Watcher to un-install and click Change/Remove.

3.Follow the on-screen instructions.

(For further information on specific operating systems, consult Windows® Help (Start > Help).

A “Location Information” window has popped up asking for dialing information. Do I need to put any information in this window?

Windows 98 SE & Windows Me ONLY: During Watcher software loading, if the computer has never had any modem configuration performed, the Location Information screen may pop up. This window has nothing to do with Watcher software. Windows just thinks a modem is being loaded and is asking for dialing information. Simply put in the area code of the computer’s location. The remaining requested information can be left blank or dummy information can be put in. Information in this window will not affect the AirCard 580. After entering the information click Close. (This only applies if the computer also uses a dialup modem).

I use Windows 98 SE and I've noticed that my computer is performing slower than usual, why?

On the second attempt by Windows 98 SE to go into Standby Mode, the system may become sluggish and unusable. The computer must be rebooted at this point in order to recover

and restore normal operating speed.

31

Page 30 Page 32
Page 31
Image 31
Sierra Wireless AirCard 580 manual Troubleshooting Tips, How do I log in to my Virtual Private Network VPN?
Page 30 Page 32

AirCard 580 specifications

The Sierra Wireless AirCard 580 is a notable mobile broadband solution designed to deliver reliable, high-speed internet connectivity on the go. As part of Sierra Wireless' robust AirCard series, this device stands out for its combination of advanced technological features and user-friendly design.

One of the primary distinctions of the AirCard 580 is its support for 4G LTE networks. This technology allows users to experience lightning-fast download and upload speeds, making it ideal for streaming, online gaming, and other data-intensive applications. The AirCard 580 leverages LTE Cat 4 technology, which provides download speeds of up to 150 Mbps and upload speeds of up to 50 Mbps, ensuring a seamless browsing experience.

Equipped with a powerful built-in antenna, the AirCard 580 enhances signal reception, allowing users to maintain strong connectivity even in areas with spotty coverage. It boasts backward compatibility with 3G and 2G networks, ensuring that users can stay connected in regions where 4G LTE may not be available. This versatility makes it a valuable tool for travelers and remote workers alike.

The device's compact and lightweight design adds to its appeal. The AirCard 580 is small enough to fit into a pocket, making it portable for users on the move. It also features a user-friendly interface that simplifies the connection process. With a straightforward setup procedure, users can quickly connect to the internet without requiring technical expertise.

Additionally, the AirCard 580 supports Wi-Fi tethering, allowing users to share their mobile broadband connection with multiple devices, including laptops, tablets, and smartphones. This feature is especially beneficial for teams working collaboratively in remote locations or for families traveling together.

Security is another key consideration for the AirCard 580. It incorporates various encryption protocols, such as WPA2, to safeguard users’ data from unauthorized access. This enhanced security ensures that personal and sensitive information remains protected while browsing the internet.

In summary, the Sierra Wireless AirCard 580 is a powerful mobile broadband solution that combines high-speed connectivity, portability, and security. Its robust technology and versatile features make it an essential tool for anyone requiring a dependable internet connection while on the move. Whether for business or personal use, the AirCard 580 continues to meet the needs of modern mobile users effectively.
Top Page Image Contents