Troubleshooting
This section lists several common problems and suggested solutions. If, after trying the suggested solutions listed here, you are still unable to resolve the problem you’re having with your Receiver, contact your installer, dealer, or retailer for more help.
Problem | Cause and Suggested Solution |
Receiver does not power on | Blown fuse, or the power cable is not properly connected. Check for a |
| bad fuse and check power cable connection. |
|
|
Receiver displays: | The satellite antenna is not connected to the Receiver. Check the |
“NO ANTENNA” | satellite antenna connection to the Receiver. |
|
|
Receiver displays: | Check for obstacles over or around satellite antenna. Change vehicle |
“NO SIGNAL” | location to eliminate nearby obstacles (bridges, overpasses, etc.) |
|
|
Audio static or loss of clarity | FM frequency contains static. Locate a quiet FM frequency on your |
| vehicle radio and set the Receiver’s FM transmitter frequency to |
| match. |
No sound | The vehicle antenna is not connected to radio. Check vehicle antenna |
| cable to be sure it is connected. |
| The audio cables are not connected, or the FM radio is set to the |
| wrong frequency. Check the audio cables at the Receiver and the |
| vehicle radio. Tune the vehicle FM radio to the same FM frequency |
| the Receiver is tuned. |
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