42 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 1: Getting Started
Your interactive whiteboard isn’t receiving power.
Go to Flowchart 2: Ready Light Not On on page43.
A red Ready light indicates that your interactive whiteboard is
receiving power but isn’t communicating correctly with your
computer. Go to Flowchart 3: Ready Light Red on page44.
A flashing green Ready light can be normal if you want
touch-only operation of your interactive whiteboard.
If you want to use the SMART Board tools or the pen tray
pens, go to Flowchart 4: Ready Light Flashing Green on
page 45.
A solid green Ready light indicates normal operation.
To diagnose issues that can occur in other components of
your interactive whiteboard, go to Flowchart 5: Ready Light
Steady Green on page46.
A flashing or solid amber Ready light indicates that you need
to reset the controller. See Resetting Your Interactive
Whiteboard on page41. If the issue persists, you may have
to reflash the firmware, or replace the controller.
Contact your next level of support.
If none of these descriptions applies to the Ready light,
contact your next level of support.

Start

Is the Ready
light on?
Is the Ready
light red or alternating
red/green?
Is the Ready
light flashing
green?
Is the Ready
light solid
green?
Is the Ready
light amber?
No
Yes
No
No
No
Go to
Flowchart
2
Yes
Go to
Flowchart
3
Yes
Go to
Flowchart
4
Yes
Go to
Flowchart
5
Yes
Controller is in boot
loader mode
or has detected a
checksum error
Contact your next
level of support
No