44 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 3: Ready Light Red
A red Ready light indicates that your interactive whiteboard is receiving power but isn’t
communicating with your computer. Pen tray LEDs don’t turn on and the screen isn’t
responsive to touch.
Disconnect and then reconnect the USB cable at both ends to
reset your interactive whiteboard and re-establish the
connection.
If the Ready light changed from green to red while your
computer was running, the computer could’ve become
unresponsive. Restart your computer.
A powered USB hub or extender could’ve failed or become
disconnected from your computer. Check the connections
or replace the failed component.
An alternating red/green light could indicate that your computer
is running too many applications or doesn’t meet minimum
hardware and software requirements. Reduce the load on your
computer by closing unnecessary applications, or replace it
with a more powerful computer.
Make sure that the operating system has all USB HID drivers
and current upgrades installed.
What’s
the state of the
Ready light? Alternating
red/green
Go
back to
Flowchart
1
Contact your next
level of support
From
Flowchart
1
Reduce load on
computer and/or
restart computer
Disconnect and
reconnect USB cable
from interactive
whiteboard to reset
controller
Solid
red
Disconnect and
reconnect USB cable
from interactive
whiteboard, and then
restart computer
Changed from
green to red
What’s
the state of the
Ready light
now?
Solid or flashing
green
Install or upgrade
USB driver
Solid red
What’s
the state of the
Ready light
now?
Solid
green
Solid red
Alternating
red/green