46 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 5: Ready Light Steady Green
When you disconnect and reconnect the USB cable
to reset the power as described in Resetting Your
Interactive Whiteboard on page 41, all of the pen tray
LEDs flash sequentially twice, indicating successful
communication with the controller. If they flash
continuously, contact your next level of support.
A solid green Ready light indicates that the controller
is operating normally. If the pen tray failed or isn’t
communicating with the controller, your interactive
whiteboard still operates in mouse mode.
• Check that the tools are placed properly in their
pen tray recesses.
• Obstructed or dirty infrared (IR) sensors in the
pen tray recesses can prevent the detection of
pen or eraser removal.
• Remove any obstructions, and then clean the
infrared sensors with a cotton swab and glass
cleaner.
• If a sensor or the pen tray has failed, contact
your next level of support.
NOTE
If another user has reassigned the pen, eraser or pen tray button functions, you
can return them to normal operation using the SMART control panel.
Contact your next
level of support No
Do pen tray
tools work as
expected?
Yes
Disconnect and
reconnect USB
cable to reset power
Does
each LED turn on
when you lift
the tool?
One LED
is always on
Yes
Do pen tray
LEDs cycle twice
when reset?
Check or replace
I²C cable from pen
tray to controller
No
No
Yes
If LEDs operate
normally, but tools
don’t function as
expected, see note
at lower-right
One LED
doesn’t turn on
Clean IR
sensor
OK
now?
Replace
pen tray No
OK
now?
Done
Yes
Replace
controller
OK
now?
No
Yes
From
Flowchart
1
OK
now?
No
Yes
Yes