Installing Service Packs 21
Installing Service Packs
SMART offers upgrades for licensed users. If you’ve already installed SMART Board software,
check the SMART website to see if there are service packs you can download to update SMART
Board software on your Windows computer.
Individual SMART Board software users can download an available service pack and install it to
add new features and fix problems that they may have encountered.
NOTE: You can’t install service packs to upgrade an earlier version of SMART Board software to
the current version. You can only apply service packs to your current version of SMART Board
software.
SMART provides SMART Board software service packs in two forms:
• a Windows Installer .msp patch installation package
• an executable (.exe) installation program

The Service Pack Installation Package

The service pack installation package, the BoardXYServicePackSPx.msp file (where XY is the
SMART Board software version number and x is the service pack number) contains all of the
information that the Windows Installer requires to install or remove the application and to run the
user setup interface.
1. Click Start > Run and type CMD.
A DOS window opens.
2. Type the following command line:
msiexec /p"Path to the .msp\BoardXYServicePackSPx.msp"
REINSTALLMODE=omus REINSTALL=ALL
where XY is the SMART Board software version number and x is the service pack number.
3. Press Enter.
NOTES
• You can copy the BoardXYServicePackSPx.msp file to any accessible network server and
run the command from that location.
• If you omit the REINSTALLMODE=omus REINSTALL=ALL properties, the service pack
installation fails.
• Don’t use any other options.
• You can’t use a command line to remove a service pack. To remove a service pack, you must
remove SMART Board software, using Windows Control Panel or a command line (see
page 16), and then reinstall the software.

To perform a default installation using the installation package