24 Troubleshooting Installation Problems
Troubleshooting Installation Problems
Introduction
When you remove a previous version of SMART Board software, the uninstall process may leave
behind some registry entries, preventing the installation of the current version of SMART Board
software. If you have problems installing SMART Board software after removing an earlier version,
download and run the appropriate Cleanup utility.
1. Type http://downloads.smarttech.com/software/sbs/cleanuputility/Board95Cleanup.exe
into the Address box of your Internet browser.
A dialog box appears.
2. Copy the utility to your desktop.
3. Double-click the file on your desktop to run it.
4. Follow the on-screen directions to select the previously installed version of SMART Board
software on your computer.
NOTE: Additional SMART Board software files may remain in the temporary directories. Be
sure to check these directories for any remaining SMART software files and delete them.
Common temporary file locations include:
– C:\windows\temp
– C:\temp
– C:\Documents and Settings\USER NAME\Local Settings\Temp (where USER NAME is
the name of the person who had trouble installing the software)
5. Restart your computer and install the new software.
If you're still having difficulties with remaining registry files, ensure that you have administrator
rights and manually search the registry for SMART Board software files. If you're using other
SMART software products, be careful to delete only those entries that apply to SMART Board
software.
WARNING: Take care when you modify the Windows registry. If you modify it incorrectly, you
could cause serious problems to the Windows operating system. Consider backing up any registry
keys to a .reg file before you change them.
1. Click Start > Run.
2. Type regedit, and click OK.
3. In the Registry Editor window, check for SMART files in:
HKEY_CURRENT_USER\Software\SMART Technologies Inc.
HKEY_LOCAL_MACHINE\Software\SMART Technologies Inc.
4. Delete any remaining SMART files.
5. Close the Registry Editor window.
6. Restart your computer.

To download and run the Cleanup utility

To manually clean the registry