Troubleshooting 15
Troubleshooting
Use this section to solve any problems that occur with your ID250. However, if you can’t solve your
problem using these suggestions, contact Technical Support (page21).
The ID250 has two light-emitting diodes (LEDs) that indicate the system’s status. Use these LEDs
to determine that:
• power is reaching the interactive pen display
• the pen is interacting with the display

Checking the Power

For normal operation, the power indicator on the interactive pen display glows blue when the
ID250 is on. If this LED is blue, but you can’t see an image on the display, read the section entitled
Image Problems on page16. If the power indicator is orange, the ID250 isn’t receiving a video
signal. Check that:
• the video cable is correctly connected to the ID250 and the computer
• the video cable isn’t bent or broken and doesn’t have bent or broken pins in either connector. If
you’re using a video cable adapter, check those connections as well.
• the computer is on and not in sleep or power management mode. If necessary, reactivate your
computer using the mouse or by pressing a keyboard key.
If the power indicator isn’t lit, either your interactive pen display is off, or the cable connections
aren’t correct. Check that the cables are properly connected to the ID250 and the computer. You
should also make sure the power cable is properly plugged in. If the power indicator is orange,
there is a problem with the video signal (see the information under Image Problems on page16).

Checking the Status of the Interactive Pen Display

When you touch the pen to the screen, the status indicator turns blue. If it doesn’t, check that:
• the USB cable is properly connected to an active port on the computer and to the ID250
• you are using the correct pen (not one from another display)
• the SMART Board tools are running on the computer
MENU - + ENTER STATUSPOWER
MENU - + ENTER STATUSPOWER
Status Indicator Power Indicator