99-00666-20 B0 Troubleshooting 57
Troubleshooting
If your AirLiner WS100 wireless slate isn’t working as expected, try the following:
• If an error message appears on your display, follow the instructions suggested in the
message.
• If you have new hardware or software that’s incompatible with the AirLiner slate, download and
install the latest version of SMART Board software at www.smarttech.com/support/software/
index.asp.
• Visit www.smarttech.com/support and search for technical bulletins, FAQs and tips relating to
the AirLiner slate and SMART Board software.
• If you’re using your computer’s built-in Bluetooth wireless support or a Bluetooth USB adapter
other than the one included with your slate, check the manufacturer’s website for technical
bulletins, FAQs and tips relating to Bluetooth wireless technology.
• Check the troubleshooting scenarios included in this chapter, and follow the suggested
solutions.
• If you’re still unable to resolve the issue, contact SMART Technical Support (page69).

Optimizing the Bluetooth Wireless Connection

If you experience one of the following issues, your Bluetooth wireless connection may not be
transmitting data from the slate at the required speed. This may be the result of interference from
other radio-frequency signals, obstructions in the radio-frequency wave path, or too large a
distance between the slate and the connected computer.
• The pointer’s movement on your display lags behind the pen’s movement on the slate.
• The pointer jumps from one point to another on your display.
• Straight line segments appear on your display when working with graphics programs.
To resolve the issue, optimize the Bluetooth wireless connection and improve the slate’s
performance:
• Move metallic objects that block the line of sight between the slate and the Bluetooth USB
adapter (if you’re using a USB-to-Bluetooth wireless adapter) or your computer (if you’re using
your computer’s built-in Bluetooth wireless support).
NOTE: If you’re unable to create a line of sight, and you’re using a USB-to-Bluetooth wireless
adapter, you can connect the adapter to a USB extension cable connected to your computer,
in order to achieve a line of sight between the Bluetooth USB adapter and the slate.
• Use Bluetooth wireless support that complies with Bluetooth wireless specification v1.2. You
can upgrade some Bluetooth wireless devices to comply with this specification. For more
information, contact the manufacturer of your Bluetooth wireless adapter’s (if you’re using
USB-to-Bluetooth wireless adapter) or your computer’s manufacturer (if you’re using your
computer’s built-in Bluetooth wireless support).
• Move the AirLiner slate closer to the Bluetooth wireless adapter (if you’re using a USB-to-
Bluetooth wireless adapter) or your computer (if you’re using your computer’s built-in
Bluetooth wireless support).