SmartDisk Computer Hard Drive Getting Help, Registering Your SmartDisk Product, Warranty Terms

Getting Help

If you are experiencing difficulty installing or using your SmartDisk hard drive, please visit the main SmartDisk technical support website at SmartDisk.com/support.asp. From this page you can access our library of user documentation, read answers to frequently asked questions, and download available drivers and software updates. Although most of our customers find this content sufficient to put them back on the right track, this page also lists ways in which you can contact the SmartDisk Technical Support Team directly. Please register your product (see below) before contacting SmartDisk Technical Support.

Registering Your SmartDisk Product

You can register your SmartDisk product at SmartDisk.com/Registration.asp. This registration is quick and easy and will assist us in providing the best possible experience with this and future SmartDisk products.

Warranty Terms

SmartDisk Corporation warrants its products to be free of defects in material and workmanship under normal use and service for a period of 1 year from the date of purchase or 3 years from the date of manufacture, whichever occurs first. Products purchased in European Union countries covered by Directive 1999/44/EC are warranted for a period of 2 years from the date of purchase. SmartDisk's sole obligation with respect to claims of non-conformance made within the warranty period described above shall be, at its option, to repair or replace any item of Equipment that SmartDisk, in its sole discretion, determines to be defective. The Customer shall obtain a Return Merchandise Authorization (RMA) number from SmartDisk prior to returning any Equipment to SmartDisk under this warranty by contacting Technical Support (see SmartDisk.com). The Customer shall prepay shipping charges for Equipment returned to SmartDisk for warranty service, and SmartDisk shall pay freight charges for the return of the Equipment to the Customer, excluding customs duties or taxes, if any. All returns require a dated original proof of purchase and a letter explaining the problem. SmartDisk Corporation will not be responsible for items returned without an RMA or improperly packaged. Replacement Equipment shall be new or like new in performance and shall be warranted for the remaining duration of the warranty term of the non-conforming Equipment. SmartDisk Corporation will not be responsible for recovery of customer data from returned products that incorporate data storage. All replaced Equipment shall become the property of SmartDisk. Any claims of defects not made within the warranty period shall be deemed waived by Customer.

SmartDisk's warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly installed, used and maintained at all times by Customer; (ii.) the Products not being subject to unusual mechanical stress or unusual electrical or environmental conditions or other acts of God; (iii.) the Products not being subjected to misuse, accident or any unauthorized installation/deinstallation by Customer or other third party; (iv.) the Products not being altered or modified in an unauthorized manner, unless approved in writing or otherwise performed by SmartDisk and (v.) Customer promptly installing all Product revisions that have been released for such Products by SmartDisk throughout the warranty term. SmartDisk does not warrant that the Products will operate in any specific combination that may be selected for use by Customer or that the operation of the Products will be uninterrupted or error free, or that all non-conformance or defects will be remedied. Additionally, SmartDisk shall have no warranty obligations for any failure of the Products to conform to the applicable Product specifications resulting from the combination of any Product(s) with hardware and/or software not supplied by SmartDisk. If it is determined that any Product(s) reported as defective or non-conforming by Customer during the warranty period is not defective or non-conforming, SmartDisk may, at its option, charge Customer for any labor provided and expenses incurred by SmartDisk in connection with such determination, at SmartDisk's then current rates.

SmartDisk Corporation shall not be responsible for unauthorized sale or misrepresentation by unauthorized third party resellers. SmartDisk warranties are not transferrable with ownership. Products purchased by auction, yard sale, or flea market, or purchased as demo units may not be covered under SmartDisk’s warranty.