TROUBLESHOOTING GUIDE
1.I cannot connect to the network with the SMC wireless adapter.
-Check if other wireless computers in your home/office are able to connect to the network. If none of the wireless computers is able to connect, power cycle the wireless modem (Cable/DSL) / router/ access point and try connecting again.
Power cycle: Unplug the power cable from the wireless modem/router/access point. Wait for
-If you only have one wireless computer in the network, or if other wireless computers in your network are able to connect, try the following steps:
-Start the SMC Utility. Scan the wireless network and reconnect. (Refer to step 4 - 7 in the front page)
If the SMC utility displays available wireless networks but you cannot connect, make sure you have entered the correct encryption (security) type and password. The password is
If the SMC utility does not scan the wireless network:
-Unplug the adapter and plug it into a different USB port. Rescan the wireless network.
-If you have a laptop, try moving closer to the wireless modem/router/access point and rescan the wireless network.
-If you are still not able to connect, disable the SMC utility from the startup menu and try the following steps:
1.Click on “Run“ in the startup menu and enter “services.msc“; click on “OK“
2.In the Services Window,
3.In the Windows Zero Configuration Properties window, make sure that the Startup Type is set to “Automatic“ and click on the “Start“ button.
Note:
-If the “Start“ button is disabled
-If the Startup Type is set to ”Disabled” or ”Manual,” change that to ”Automatic” and click ”OK”.
4.Go to “Start”→ “Settings”→ “Control Panel”. Click on
“Network Connections”
5.
6.In the new window, a list of available networks would be displayed. Try to connect to your wireless network.
2.I cannot install the drivers for my SMC wireless USB adapter.
1.If you cannot install the drivers using the SMC EZ Installation Wizard (refer to the front page), install through the device manager on your Windows PC:
a)Go to Device Manager and look for the Wireless adapter below the Other Devices
Right click on “My Computer” and click “Properties”
The window below will pop up. Select “Hardware” and click on “Device Manager”
b)
c)In the adapter’s properties window, click on “Reinstall Driver” button to launch the Installation wizard
d)Select the option that allows to Install from a list or specific location and click Next
e)In the next window, select the option, “Include this location in search” and click on the “Browse” button
f)Insert the
OK
g)Click Next to continue the installation
h)When prompted about the digital signature, click on “Continue Anyway” and complete the Installation by clicking on the Finish button
Note: To access Device Manager,
Windows 98/ME:
Windows 2000/XP/Vista:
Vista)→ Click on “Properties”→ Click on the “Hardware” Tab > Click on “Device Manager”
2.If the adapter not found in the Other Devices try the adapter on a different USB port
3.If the adapter still fails to be recognized by Device Manager, try the adapter on a different computer to check if the issue is with the hardware
Suggested Products for a Complete SMC Solution
Barricade™ N 802.11n |
300Mbps Wireless |
Router |
TECHNICAL SUPPORT
From U.S.A. and Canada
(24 hours a day, 7 days a week)
(800)
Fax: (949)
From Europe : Contact details can be found on
http://www.smc.com
Support: http://www.smc.com
If you are looking for further contact information, or firmware/driver downloads, please visit http://www.smc.com
20 Mason, Irvine, CA 92618
Phone: (949)
Model Number:
Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties, which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change specifications at any time without notice.
Copyright © SMC Networks, Inc., 2009. All rights reserved. SMC is a registered trademark; EZ Connect and Barricade are trademarks of SMC Networks, Inc. Other product and company names are trademarks or registered trademarks of their respective holders.
