TROUBLESHOOTING GUIDE

Your washing machine is equipped with automatic safety functions which detect and diagnose faults at an early stage and allow you to react appropriately. These faults are frequently so minor that they can be removed within a few minutes.

Problem

Causes, Solutions, Tips

Appliance does not start,

Plug is not properly inserted in socket.

no indicator lamps are on

Socket or fuse does not function correctly (use a table lamp or similar

 

appliance to test it).

 

 

 

 

 

 

 

 

 

 

Appliance does not start

Lid is not properly closed.

 

 

 

 

although “Start/Pause”

The “Lock buttons” function

 

 

 

has been activated (if available on your

has been pressed

model). To unlock the buttons, push temperature and spin speed button

 

simultaneously and hold them at least for 3 seconds. The key symbol on

 

the display disappears and the programme can be started.

 

 

 

 

 

Appliance stops during the

“Rinse hold” option is activated (if available on your model) and

programme, and the

(Rinse hold) lights up in the programme sequence indicator -

“Start/Pause” light flashes

terminate “Rinse hold” by pressing “Start/Pause” or by choosing and

 

starting “Drain”.

 

 

 

 

 

Programme has been changed - reselect desired programme and press

 

“Start/Pause”.

 

 

 

 

 

Programme has been interrupted and eventually lid has been opened -

 

close lid and restart programme by pressing “Start/Pause”.

 

The appliance’s safety system has been activated (see “Description of red

 

indications”).

 

 

 

 

 

Water tap is not opened or water inlet hose is kinked (“Water tap closed”

 

indication lights up).

 

 

 

 

 

 

 

 

 

Detergent dispenser

Detergent dispenser is not properly installed, or detergent dispenser is

contains residues from

blocked (see “Care and Maintenance”).

detergent/additives at end

Filter in the water inlet hose is blocked (see “Care and Maintenance”).

of wash

 

 

 

 

 

Appliance vibrates during

Washing machine is not level; the feet are not properly adjusted (see

spin cycle

“Installation”).

 

 

 

 

 

The transport bracket has not been removed; before using the washing

 

machine, the transport bracket must be removed.

Final spin results are poor

The appliance has an imbalance detection and correction system. If

 

individual heavy items are loaded (e.g. bathrobes), this system may reduce

 

the spin speed automatically or even interrupt the spin completely in order

 

to protect the washing machine.

 

 

 

 

 

Heavy items prevented spinning; add smaller articles of laundry and repeat

 

spin cycle.

 

 

 

 

 

Excessive foam formation prevented spinning; select and start “Rinse &

 

Spin” programme. Avoid excessive detergent dosing (see “Detergents

 

and Additives”).

 

 

 

 

 

“Variable spin” button (if available on your model) has been set to a low

 

spin speed, or “No spin” option (if available on your model) has been

 

activated.

 

 

 

 

 

 

 

 

 

Programme time is some

Normal capacity of the appliance to adapt to factors that can have an effect

longer/shorter than

on the wash programme time, e.g.: excess of foam formation, load

initially displayed (only for

imbalance due to heavy items of laundry, prolonged heating time resulting

appliances having a

from reduced inlet water temperature.

display which indicates

Due to such influences, the programme time is recalculated and updated if

the remaining

necessary. On certain displays (depending on the model), an

programme time)

animation appears during such update periods.

 

 

GB 12

 

 

 

 

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Smeg KTL6 Problem Causes, Solutions, Tips, Plug is not properly inserted in socket, Appliance to test it, Has been pressed