Instructions for the User

10. TROUBLE-SHOOTING

 

PROBLEM

 

POSSIBLE CAUSES

 

SOLUTION

 

 

 

 

- The hob is not wired in or it is not -

Switch on at the wall.

 

 

 

 

 

switched on at the wall.

 

 

 

 

 

 

 

 

- There is a power failure.

 

 

 

 

 

 

 

 

- The fuse or the magnetothermal -

Check power supply.

 

 

 

 

 

switch of the appliance has blown. -

Replace the fuse or reactivate the

 

 

-

The sensor buttons are locked

magnetothermal

switch

of

the

 

 

 

(child lock) and

is displayed.

appliance.

 

 

 

 

The hob does not work.

-

The buttons are partially covered -

Unlock the sensor buttons (child

 

 

 

by a damp cloth, a liquid or a

lock).

 

 

 

 

 

 

 

metal object.

 

 

 

 

 

 

 

 

 

 

- Unsuitable saucepans have been -

Remove them.

 

 

 

 

 

 

used.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

See "Saucepans suitable for use

 

 

 

 

 

 

 

 

in induction cooking" section.

 

 

 

 

 

 

The results of cooking are

-

Temperature is too high or too -

Consult cooking guidelines.

 

unsatisfactory.

 

low.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

The hob is dirty.

 

 

-

Clean the hob once cooking is

The hob smokes.

 

 

 

 

 

 

finished. Let it cool first.

 

 

 

 

 

 

 

-

Use a larger saucepan.

 

 

 

 

 

 

 

 

 

 

 

 

 

- Food has spilled onto it.

 

 

 

 

 

 

 

 

 

 

 

 

 

The cooking zones do not come

-

Timed

cooking

 

programming -

Check the instructions for use of

on during timed cooking.

 

error.

 

 

 

 

the timer.

 

 

 

 

 

 

 

 

 

 

 

-

The touch control buttons have -

Clean the surface or remove the

The

symbol will start to flash

 

been activated due to food falling

object. To turn off the flashing

 

and the buzzer will sound briefly.

 

on the

hob, saucepans or

other

symbol, press the same button or

 

turn the hob off and back on.

 

 

 

 

objects.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fuses or the

 

 

 

 

 

-

Call Technical Support or an

magnetothermal switch of the

 

 

 

 

 

 

electrician.

 

 

 

 

appliance are repeatedly

 

 

 

 

 

 

 

 

 

 

 

triggered.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

The electronics are too hot.

-

Check the installation of the hob

 

 

 

 

 

 

 

 

and make sure that it is

The error code E2 is displayed.

 

 

 

 

 

 

sufficiently

ventilated.

See

the

 

 

 

 

 

 

 

 

"Protection

from overheating"

 

 

 

 

 

 

 

 

section.

 

 

 

 

 

 

 

 

 

 

 

The error code U400 is

-

The hob has not been connected -

Connect

the

correct

supply

displayed. The controls

 

up correctly.

 

 

 

voltage.

 

 

 

 

deactivate after 1 second and

 

 

 

 

 

 

 

 

 

 

 

the buzzer sounds.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

An ERxx or Ex error code is

-

There is a technical fault.

-

Contact Technical Support.

 

displayed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

- A cooking zone has been turned -

The zone will only heat up when

The

symbol is displayed.

 

on but a saucepan has not been

the saucepan is present.

 

 

 

placed

on

it

(saucepan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

recognition).

 

 

 

 

 

 

 

 

 

 

 

 

 

The

symbol continues to

-

The saucepan is not suitable for -

Use a saucepan with a suitable

display regardless of whether a

 

induction cooking or its base is

diameter.

 

 

 

 

saucepan has been placed on

 

too small.

 

 

 

 

 

 

 

 

the cooking zone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

48

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Smeg SE2642ID3 manual Trouble-Shooting, Problem Possible Causes Solution