Instructions for the User
10. TROUBLE-SHOOTING
| PROBLEM |
| POSSIBLE CAUSES |
| SOLUTION |
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| - The hob is not wired in or it is not - | Switch on at the wall. |
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| switched on at the wall. |
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| - There is a power failure. |
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| - The fuse or the magnetothermal - | Check power supply. |
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| switch of the appliance has blown. - | Replace the fuse or reactivate the | ||||||||
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| - | The sensor buttons are locked | magnetothermal | switch | of | the | |||||
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| (child lock) and | is displayed. | appliance. |
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The hob does not work. | - | The buttons are partially covered - | Unlock the sensor buttons (child | |||||||||
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| by a damp cloth, a liquid or a | lock). |
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| metal object. |
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| - Unsuitable saucepans have been - | Remove them. |
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| - | See "Saucepans suitable for use | ||||
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| in induction cooking" section. |
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The results of cooking are | - | Temperature is too high or too - | Consult cooking guidelines. |
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unsatisfactory. |
| low. |
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| - | The hob is dirty. |
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| - | Clean the hob once cooking is | |||||
The hob smokes. |
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| finished. Let it cool first. |
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| - | Use a larger saucepan. |
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| - Food has spilled onto it. |
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The cooking zones do not come | - | Timed | cooking |
| programming - | Check the instructions for use of | ||||||
on during timed cooking. |
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| the timer. |
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| - | The touch control buttons have - | Clean the surface or remove the | ||||||||
The | symbol will start to flash |
| been activated due to food falling | object. To turn off the flashing |
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and the buzzer will sound briefly. |
| on the | hob, saucepans or | other | symbol, press the same button or | |||||||
| turn the hob off and back on. |
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The fuses or the |
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| - | Call Technical Support or an | |||||
magnetothermal switch of the |
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| electrician. |
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appliance are repeatedly |
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triggered. |
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| - | The electronics are too hot. | - | Check the installation of the hob | |||||||
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| and make sure that it is | ||||
The error code E2 is displayed. |
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| sufficiently | ventilated. | See | the | ||
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| "Protection | from overheating" | |||
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| section. |
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The error code U400 is | - | The hob has not been connected - | Connect | the | correct | supply | ||||||
displayed. The controls |
| up correctly. |
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| voltage. |
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deactivate after 1 second and |
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the buzzer sounds. |
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An ERxx or Ex error code is | - | There is a technical fault. | - | Contact Technical Support. |
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displayed. |
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| - A cooking zone has been turned - | The zone will only heat up when | |||||||||
The | symbol is displayed. |
| on but a saucepan has not been | the saucepan is present. |
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| placed | on | it | (saucepan |
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| recognition). |
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The | symbol continues to | - | The saucepan is not suitable for - | Use a saucepan with a suitable | ||||||||
display regardless of whether a |
| induction cooking or its base is | diameter. |
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saucepan has been placed on |
| too small. |
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the cooking zone. |
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