Appendix G Technical Support For help on SocketScan, tap Start | Help on a Pocket PC, or tap on the
icon on a Palm device.
If you have trouble installing or using SD Scan Card 3E, Socket has two
technical support resources to help you. Please note that technical support is
available in English only.
1. Socket On-Demand Support (SOS)
Socket On-Demand Support is an interactive technical
support program that focuses in on your specific
problem to provide the answers you need. SOS
provides immediate service and is the best place to start for technical
support. To access SOS, visit: www.socketcom.com/support. Click on
the SOS icon.
If SOS cannot solve your problem, end the session by submitting an
email inquiry to a Socket technical support engineer as prompted. Your
interactive session will be saved for reference.
APPENDIX G: TECHNICAL SUPPORT | 41