TROUBLESHOOTING

Before seeking repair or service, please check the following:

PROBLEM

POSSIBLE CAUSE

 

 

 

Is the unit plugged in?

 

 

Unit does not operate or

Is the main power supply on?

only runs in fan mode.

Is the water container full indicator light on?

 

 

 

 

Is the timer set?

 

 

 

Is the air inlet or outlet blocked?

 

 

Cooling efficiency is not

Is there any other heat source in the room?

satisfactory.

 

Are the air filters dirty?

 

 

 

 

Is the temperature setting suitable?

 

 

 

Is the fan speed set at low?

 

 

Unit is noisy or vibrates.

Is the machine positioned unevenly on a

level surface?

 

 

 

The unit starts and

Is the voltage from the power source correct?

 

stops frequently.

Is the exhaust hose positioned incorrectly?

 

 

 

REMEDY

Securely plug the power cord into the wall outlet. Reestablish the main power supply.

Empty the water container.

Change timer settings.

Clear the blocking.

Move the heat source.

Clean the air filters.

Change the temperature setting.

Increase the fan speed.

Place the unit on a level surface.

Use a proper power source.

Position the exhaust hose correctly and keep the exhaust hose straight as possible.

ERROR MESSAGES

Diagnostic system indicators appear if any of the following interrupts operation of the unit. The unit may require simple maintenance or repair by a qualified service technician.

CODE

DIAGNOSIS

ACTION

 

 

 

FAULT E1

Faulty room temperature sensor

Contact customer service for repair or service.

 

 

 

FAULT E2

Faulty inside sensor.

Contact customer service for repair or service.

 

 

 

FAULT E3

Internal frost in the unit.

Wait for unit to defrost

 

 

 

FAULT E4

Unit malfunctions.

Contact customer service for repair or service.

 

 

 

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Soleus Air PH1-10R-03, PH1-12R-03 Troubleshooting, Error Messages, Problem Possible Cause, Remedy, Code Diagnosis Action