Technical Assistance and Service
If you any have questions about the operation or installa - tion of this product, please call our Technical Assistance Depar tment on any business day at (800) 582 - 0772 or (949) 492 - 7777; from 7 a . m . to 5 p . m . , PST.
If your speakers should need repair or service, contact your Sonance Authorized Dealer for help, or use the following procedure:
1.Prior to calling, note the product’s model number, serial number, purchase date, and the name and address of the dealer where you purchased the product.
2.Contact our Technical Assistance Department at the above num- ber(s) and describe the problem the unit is experiencing. If appli- cable, they will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR SPEAKER TO SONANCE!
3.If you’re directed to return the unit to Sonance for repair, pack the unit in its original shipping carton. If needed, you can obtain replacement packaging from us for a small charge. Note: it is best if you place the box into an additional outer “overcarton” before shipment to minimize a chance of theft in shipment. Please include a copy of the original bill of sale inside the package.
4.Contact a package delivery company such as United Parcel Service or Federal Express to arrange prepaid (not collect) shipping. Do not use the U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused .
5 . Write the Return Authorization Number on the outside of the shipping car ton .
6. Ship the packaged unit to:
Quality Assurance Depar tment Sonance
212 Avenida Fabricante
San Clemente, CA 92672 - 7531
Limited Lifetime Warranty Coverage (U.S. Only)
Sonance warrants to the original retail purchaser only that this Sonance product will be free from defects in materials and workmanship, provided the speaker was purchased from a Sonance Authorized Dealer.
Defective products must be shipped, together with proof of purchase, prepaid insured to the Authorized Sonance Dealer from whom they were purchased, or to the Sonance factory at the address listed on this instruction manual. Freight collect shipments will be refused. It is preferable to ship this product in the original shipping container to lessen the chance of transit damage. In any case, the risk or loss or
damage in transit is to be borne by the purchaser. If upon examina- tion at the factory or Authorized Sonance Dealer it is determined that the unit was defective in materials or workmanship at any time dur- ing this warranty period, Sonance or the Authorized Sonance Dealer will, at its option, repair or replace this product at no additional charge, except as set forth below. If this model is no longer available and can not be repaired effectively, Sonance, at is sole option, may replace the unit with a current model of equal or grater value. In some cases where a new model is substituted, a modification to the mounting surface may be required. If mounting surface modification is required, Sonance assumes no responsibility or liability for such modification. All replaced parts and product become the property of Sonance. Products replaced or repaired under this warranty will be returned to the original retail purchaser, within a reasonable time, freight prepaid.
This Warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, or service, repair or modi- fication of the product which has not been authorized or approved by Sonance. This Warranty also excludes normal cosmetic deteriora- tion caused by environmental conditions. This Warranty will be void if the Serial Number on the product has been removed, tampered- with or defaced. This Warranty is in lieu of all other expressed war- ranties. If the product is defective in materials or workmanship as warranted above, the purchaser’s sole remedy shall be repair or replacement as provided above. In no event will Sonance be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Sonance or an Authorized Sonance Dealer has been advised of the possibility of such damages, or for any claim by any other party.
Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply. All implied warranties on the product are limited to the duration of this expressed Warranty. Some states do not allow limitation on the length of an implied warranty. If the original retail purchaser resides in such a state, this limitation does not apply.
Exclusions And Limitations
The warranty set forth above is in lieu of all other warranties, express or implied, of merchantability, fitness for a particular purpose, or otherwise. The warranty is limited to Sonance products registered herein and specifically excludes any damage to loudspeakers and other allied or associated equipment which may result for any reason from use with this product. Sonance shall, in no event, be liable for incidental or consequential damages arising from any breach of this warranty or otherwise. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
