SonicWALLSSL-VPN 2000 Getting Started Guide Page 69
Extend Your Support Coverage.
SonicWALL Dynamic Support Services extend the support coverage on your SonicWALL
solution beyond the warranty period. Our 8x51 and 24x7 support services include critical
software and firmware updates, expert telephone and Web-based support, Advance
Exchange hardware replacement, and access to electronic self-help tools — all for one
low price.
• Take advantage of the latest features through software and firmware updates and
upgrades.
• Speak with a SonicWALL Technical Support Specialist or contact us via the Web
should you require assistance.
• If a replacement unit is required, SonicWALL will provide an Advance Exchange
replacement via next-day air shipment.
• SonicWALL security appliances also ship with a one-year hardware warranty that
can be extended up to three years!
To purchase a one-, two-, or three-year Dynamic Support contract, contact your local
SonicWALL reseller or call SonicWALL at
+1 888.557.6642 or +1 408.745.9600.
1. 8:00 am-5:00 pm local time is defined as follows: In North America: 8:00 am-5:00 pm
Mountain Standard Time (MST); In Latin America: 8:00 am-5:00 pm Local Standard Time in
the country where the product is deployed; In Europe, the Middle East and Africa:
9:00 am-6:00 pm GMT +1; In Asia Pacific: 8:00 am-5:00 pm Local Standard Time in the
country where the product is deployed; In Japan: 5:00 pm-2:00 am UTC/GMT.
Support for SonicWALL security services is limited to the subscription and does not include
issues related to the operation of the appliance, firmware or software updates/upgrades, or
hardware replacement.