Tips and Additional Information

Tips

This section covers some common sense tips for using the Fusion RX1600RAID enclosure.

Connecting Fusion RX1600RAID enclosures to a Sonnet RAID controller other than the one with which it shipped:

Fusion RX1600RAID enclosures are matched with their included Sonnet RAID controller. When you connect a Fusion RX1600RAID enclosure to a different card, you may have to force them to pair up if the card has not been updated with the latest firmware.

1.Launch the ATTO Configuration Tool. Expand the device tree in the Device Listing section on the left side of the window until ExpressSAS R380 is displayed, and then click ExpressSAS R380.

2.Select RAID Management > Auto Map from the application menu.

Hot-swapping drives:

Fusion RX1600RAID supports drive hot-swapping under all operating systems when replacing a faulted drive that is part of a RAID group with parity (RAID 6, RAID 5, RAID 4, DVRAID). Otherwise, drive and volume hot-swapping is only supported for Mac OS X* users, enabling the exchange a drive or a set of drives without having to shut down the computer. This does not mean you can simply pull out a drive at any time; you must follow the

procedures below or you may lose data in the process.

•Before removing a drive module, you must put away (“eject”, “unmount”, “dismount”) the drive volume. Simply drag the drive icon associated with the drive(s) you wish to remove to the eject icon on the dock.

•If you remove a drive module from the Fusion RX1600RAID with a drive that was part of a RAID group, you should power off the enclosure before reinserting the module. Once the module is secured, power on the enclosure again; this will ensure that the RAID group will mount properly.

*Windows and Linux do not provide hot swap support for drives (drive enclosures) connected to a SATA host controller card installed in a desktop PC or server.

Connections:

If you experience issues where a drive or volume does not appear on your computer, or you see an error message stating a drive is missing when you have the drives configured as a RAID set, the cause may be as simple as a loose connector, or a drive module that is not fully seated.

•Disconnect the data cables and reconnect them one at a time, making sure each one “clicks” in place at both ends.

•If disconnecting and reconnecting the cables does not resolve the issue, remove and reinsert the drive module.

Contacting Sonnet Customer Service

USA Customers

The Sonnet Web site located at www.sonnettech.com has the

most current support information and technical updates. Before

you call Sonnet Customer Service, please check our Web site for

the latest updates and online support files, and check this User’s Guide for helpful information. When you call Sonnet Customer Service, have the following information available so our customer service staff can better assist you:

•Product name

•Date and place of purchase

•Hard drive model(s)

•Computer model

•Operating system

•Software/firmware versions

If further assistance is needed, please contact us at:

Sonnet Customer Service:

Online Service Form: http://serviceform.sonnettech.com

Tel: 1-949-472-2772

(Monday–Friday, 7 a.m.–4 p.m. Pacific Time) E-mail: support@sonnettech.com

For Customers Outside the USA

For support on this product outside the USA, contact your reseller or local distributor.

Visit Our Web Site

For the most current product information and online support files, visit the Sonnet Web site at www.sonnettech.com/support/. Remember to register your product online at http://registration. sonnettech.com to be informed of future upgrades and product releases.

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