Troubleshooting

Viewing imagesCannot play back images.

Press the (Playback) button (page 50).

The folder/file name has been changed on your computer (page 119).

Sony does not guarantee playback of image files on the camera if the files have been processed using a computer or recorded with another camera.

The camera is in USB mode. Delete the USB connection (page 115).

Playback is impossible if the Smile Shutter is in standby mode. Exit standby mode by pressing the shutter button all the way down.

This is caused by copying images on the PC to the “Memory Stick Duo” without using the “Picture Motion Browser” (page 119). Play such images in Folder View (page 77).

Sometimes a “Memory Stick Duo” containing images shot with earlier Sony models cannot be played back. Play such images in Folder View (page 77).

The date and time are not displayed.

The display indicators are turned off. Show the display indicators by pressing v (DISP) on the control button (page 26).

The image appears rough right after playback starts.

This may happen due to image processing. This is not a malfunction.

Left and right sides of the screen are shown in black.

[Auto Orientation] is set to [On] (page 101).

Cannot hear music during slideshow.

Transfer music files to the camera with “Music Transfer” (page 120).

Confirm that the volume setting and slideshow setting are correct (page 52).

The image does not appear on the TV screen.

Check [Video Out] to see if the video output signal of the camera is set to the color system of your TV (page 97).

Check whether the connection is correct (page 105).

If the USB connector of the cable for multi-use terminal is connected to another device, disconnect it (page 115).

You are trying to play back movies during HD(1080i) output. Movies cannot be viewed at high-definition image quality. Set [COMPONENT] to [SD] (page 96).

DeletingCannot delete an image.

Cancel the protection (page 86).

Troubleshooting

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