The disc tray does not open and “LOCKED” appears in the display.
•Consult your nearest Sony dealer or local authorized Sony service facility.
The disc tray does not close.
•Load the disc correctly.
•Always close the disc tray by pressing A. Do not forcibly push the disc tray to close it as this may cause a malfunction.
The disc does not eject.
•You cannot eject the disc during
•Consult your nearest Sony dealer.
Playback does not start.
•Open the disc tray and check whether a disc is loaded.
•Wipe the disc clean (page 48).
•Reload the disc.
•Load the disc that this system can play back (page 48).
•Load the disc on the disc tray with the label side facing up.
•Remove the disc and wipe away the moisture on the disc, then leave the system turned on for a few hours until the moisture evaporates.
•Press HS (or N on the remote) to start playback.
The sound skips.
•Wipe the disc clean (page 48).
•Reload the disc.
•Move the unit to a place without vibration (e.g., on top of a stable stand).
•Move the speakers away from the unit, or place them on separate stands. When you listen to a track with bass sounds at high volume, the speaker vibration may cause the sound to skip.
Playback does not start from the first track.
•The system is in Program Play or Shuffle Play mode. Press PLAY MODE on the remote repeatedly until both “PGM” and “SHUF” light off in the display.
The MP3 file cannot be played back.
•The MP3 file is not recorded in a format that conforms to ISO9660 Level 1/ Level 2, or Joliet (expansion format).
•The MP3 file does not have the extension “.mp3”.
•The MP3 file in format other than MPEG 1 Audio Layer 3 cannot be played back.
•The system can play back to a depth of 8 folders only.
•The disc contains more than 256 folders.
•The disc contains more than 511 MP3 files.
•MP3 files in MP3 PRO format cannot be played back.
The MP3 files take a longer time to play back than others.
•After the system reads all the files on the disc, playback may take more time than usual if:
–the number of folders or files on the disc is very large.
–the folder and file organization structure is very complex.
The folder name, track name, file name and ID3 tag characters do not appear properly.
•Use a disc that conforms to ISO9660 Level 1/Level 2, or Joliet (expansion format).
•The ID3 tag is not version 1 or version 2.
•The character code that can be displayed by this system are as follows:
–Upper cases (A to Z)
–Lower cases (a to z)
–Numbers (0 to 9)
–Symbols (< > * +, ? / [ ] \ _)
Other characters may not be displayed correctly.