Troubleshooting
If you run into any problems using this unit, use the following checklist and read the product support information on our website.
Should any problem persist, consult your nearest Sony dealer.
Common
The unit is not turned on.
,Charge the battery of the unit.
,The unit is not turned on while charging. Unplug the unit from AC power adaptor and then turn on the unit.
The correspondence distance is short. (Sound skips.)
,If a device that generates electromagnetic radiation, such as a wireless LAN, other Bluetooth device(s), or a microwave oven is nearby, move away from such sources.
Pairing cannot be done.
,Bring this unit and the Bluetooth device closer together.
Cannot make the Bluetooth connection.
,Check that this unit is turned on.
,Check that the Bluetooth connecting device is turned on and the Bluetooth function is on.
,Connection with the Bluetooth device may not be memorized on this unit. Make the Bluetooth connection from the Bluetooth device to this unit soon after pairing is complete.
,This unit or Bluetooth connecting device is in sleep mode.
,The Bluetooth connection is terminated. Make the Bluetooth connection again (when listening to music: see page 15, when calling: see page 17).
Distorted sound
,Ensure that this unit is not receiving interference from a wireless LAN, other 2.4 GHz wireless device, or microwave oven.
The unit does not operate properly.
,Reset the unit. Pairing information is not deleted by this operation.
Insert a small pin, etc., into the hole, and push until you feel a click.
When listening to
music
No sound
,Check that both this unit and the Bluetooth device are turned on.
,A2DP Bluetooth connection is not made between this unit and the Bluetooth device. Make an A2DP Bluetooth connection (page 15).
,Check that music is being played back by the Bluetooth device.
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