Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on print cartridges, see “Troubleshoot print cartridges”
on page 83.
Cause: The print cartridge is defective or not intended for use in this device.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Wrong pen in slot
Cause: The print cartridge is inserted into the wrong slot.
Solution: Remove the print cartridge and insert it into the correct slot.
The tri-color print cartridge goes into the slot on the left.
The black or photo print cartridge goes into the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
For more information, see:
•“
Replace the print cartridges” on page 67
•“
Troubleshoot print cartridges” on page 83
Chapter 13
136 Troubleshooting
Troubleshooting