Symptom | Cause/Remedy |
The computer does not | • When your camera is connected via USB hub, sufficient |
recognise my camera. | power is not supplied from the hub. |
| tUse a USB hub capable of supplying 500 mA for each port. |
|
|
When shooting a bright | This phenomenon is called “smear”. It is not a malfunction. |
subject on a dark |
|
background, the image on the |
|
display shows vertical stripes |
|
radiating from the subject. |
|
The image shown in the finder of commercially available software, etc. is grainy.
When a fast moving subject is shown in the finder,
Still pictures or video clips | • Images shot under fluorescent light may contain light |
captured with your camera | reflections. |
appear grainy on the display. | • If the captured image contains dark parts, red or green noise |
| |
| sometimes appears. |
| • The lens is dirty. |
| tClean the lens. |
| • The lens is out of focus. |
| tAdjust the focus using the focus ring. |
|
|
When commercially available | • When multiple applications are running, the processing |
application software is used | capacity of the computer may be exceeded. Close applications |
to capture moving pictures | not used. |
from your camera, some | • The computer’s power management function is activated. |
frames are lost and the sound | tCheck the CPU speed setting. For details on settings, see |
falls out. | the instruction manual for the computer. |
| |
|
|
Black images are captured | Black images are captured temporarily during software startup |
when moving pictures or still | or immediately after the image size is changed. |
pictures are captured. | tCapture the desired image after it is displayed. |
|
|
The images from your | In the following instances, the images may freeze for several |
camera freeze for several | seconds. This is not a malfunction. |
seconds. | • When a keyboard short cut operation involving Fn keys is |
| |
| performed. |
| • When the load on the CPU is heavy. |
|
|
The images from the camera | • Multiple application software programs for capturing images |
are not displayed. | are running simultaneously. |
| tClose all but one of the applications. |
| • Video memory has become insufficient due to the computer’s |
| image mode or number of colours, or as a result of other |
| circumstances. |
| tLower the resolution or reduce the number of colours. |
| • If the images from the camera do not appear even after |
| performing the above steps, restart the computer. |
|
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