Trouble symptoms and remedies

If the problem is caused by the connected computer or other equipment, please refer to the connected equipment’s instruction manual. Use the self-diagnosis function (page 20) if the following recommendations do not resolve the problem.

Symptom

Check these items

No picture

 

 

If the 1 (power) indicator is not lit

• Check that the power cord is properly connected.

 

 

• Check that the 1 (power) switch is in the “on” position.

 

 

 

 

If the NO INPUT SIGNAL message

• Check that the video signal cable is properly connected and all plugs are firmly seated in

 

appears on the screen, or if the 1

their sockets. If you are using the five BNC connectors, connect them in the correct order

 

(power) indicator is either orange or

(from left to right: Red-Green-Blue-HD-VD) (page 6).

 

alternating between green and

• Check that the INPUT switch setting is correct (page 8).

 

orange

• Check that the HD15 video input connector’s pins are not bent or pushed in.

 

 

xProblems caused by the connected computer or other equipment

 

 

• The computer is in power saving mode. Try pressing any key on the computer keyboard.

 

 

• Check that the computer’s power is “on.”

 

 

• Check that the graphic board is completely seated in the proper bus slot.

 

 

 

 

If the OUT OF SCAN RANGE

xProblems caused by the connected computer or other equipment

 

message appears on the screen

• Check that the video frequency range is within that specified for the monitor. If you

 

 

replaced an old monitor with this monitor, reconnect the old monitor and adjust the

 

 

frequency range to the following.

 

 

Horizontal: 30 – 121 kHz

 

 

Vertical: 48 – 160 Hz

 

 

 

 

If no message is displayed and the 1

• Use the Self-diagnosis function (page 20).

 

(power) indicator is green or flashing

 

 

orange

 

 

 

 

 

If using Windows 95/98

• If you replaced an old monitor with this monitor, reconnect the old monitor and do the

 

 

following. Install the Windows Monitor Information Disk (page 7) and select this monitor

 

 

(“CPD-G500/G500J”) from among the Sony monitors in the Windows 95/98 monitor

 

 

selection screen. If you choose to select “Plug and Play,” connect the monitor to the

 

 

computer with the HD15 video signal cable. You cannot use the five BNC connectors.

 

 

 

 

If using a Macintosh system

• Check that the Macintosh adapter and the video signal cable are properly connected

 

 

(page 6).

 

 

Picture flickers, bounces,

• Isolate and eliminate any potential sources of electric or magnetic fields such as other

oscillates, or is scrambled

monitors, laser printers, electric fans, fluorescent lighting, or televisions.

 

 

• Move the monitor away from power lines or place a magnetic shield near the monitor.

 

 

• Try plugging the monitor into a different AC outlet, preferably on a different circuit.

 

 

• Try turning the monitor 90 ° to the left or right.

xProblems caused by the connected computer or other equipment

•Check your graphics board manual for the proper monitor setting.

•Confirm that the graphics mode (VESA, Macintosh 21" Color, etc.) and the frequency of the input signal are supported by this monitor (Appendix). Even if the frequency is within the proper range, some video boards may have a sync pulse that is too narrow for the monitor to sync correctly.

•Adjust the computer’s refresh rate (vertical frequency) to obtain the best possible picture.

Picture is fuzzy

•

Adjust the brightness and contrast (page 10).

 

• Degauss the monitor* (page 15).

 

•

If CANCEL MOIRE is ON, the picture may become fuzzy. Decrease the moire

 

 

cancellation effect or set CANCEL MOIRE to OFF (page 13).

 

 

 

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