Troubleshooting

If you are experiencing a problem with the drive, check the following items before contacting us for assistance. If you cannot resolve the problem after checking these items, contact your dealer or our customer service department.

You can also find the latest user support information for the CRX10U on web site. Refer to “Quick Start Guide” for details.

Problem

Cause/Solution

The drive is not recognized

t The driver may not be properly installed. Try uninstalling

by the computer, or it

and then reinstalling the driver using the procedure in the

behaves incorrectly or

Quick Start Guide.

intermittently.

t The power connector or interface cable may not be properly

 

 

connected. Verify that the connectors are firmly mated at

 

the drive and the computer ends. Also refer to the Quick

 

Start Guide to confirm that the connections are correct.

 

t If using Windows 98 (except Second Edition or later), verify

 

that Service Pack 1 is installed, and if it is not, install it. Visit

 

the Microsoft web site to obtain the update.

 

 

After loading a disc, the

t The disc may not be inserted with the label side facing up.

audio skips or data cannot

Discs must be loaded label-side up.

be read.

t The disc may be incompatible with this drive. Refer to

 

 

“Compatible Discs” on page 9.

 

t The disc or the drive lens on the drive may be dirty. If the

 

lens is dirty, contact your place of purchase or your nearest

 

repair service provider.

 

t The disc may be scratched. Try a different disc to determine

 

whether the drive is operating normally.

 

t There may be debris on the drive turntable. If so, wipe it

 

clean.

 

t Condensation may have formed in the drive or on the disc.

 

If the disc surface or the drive lens appears to be fogged,

 

remove the disc and wait approximately one hour for the

 

condensation to evaporate.

 

 

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