Sony DA3700ES Troubleshooting

128US

Troubleshooting

If you experience any of the following

difficulties while using the receiver, use this

troubleshooting guide to help you remedy the

problem. Should any problem persist, consult

your nearest Sony dealer.

The receiver is turned off

automatically.

• “Auto Standby” is set to “On” (page 107).

• The sleep timer function is working

(page 86).

• “PROTECTOR” is working (page 136).

The receiver is turned on automatically.

• “Control for HDMI” is set to “On” or

“Pass Through” is set to “Off.” In this case,

the receiver may be turned on by operating

other equipment connected to it.

No picture and no sound are output, or

the picture and sound are corrupted.

• The receiver is placed near equipment

such as a television, VCR, or tape deck.

If the receiver is being used in

combination with a television, VCR, or

tape deck, and is placed too close to that

equipment, noise may result, and picture

quality may suffer. This is especially likely

when using an indoor antenna (aerial).

Therefore, we recommend using an

outdoor antenna (aerial).

The top of the receiver is hot.

• Phenomenon is specific to this amplifier.

This is not a malfunction. If “Control for

HDMI,” “Pass Through,” or “Network

Standby” is set to “On,” or the power for

zone 2 is turned on, the top of the receiver

may become hot even while the receiver is

in standby mode. This condition occurs

because current is flowing in the internal

circuits of the receiver, and this is normal.

There is no picture or an unclear

picture appears on the TV screen or

monitor, regardless of type of picture.

• Select the appropriate input on the receiver

(page 50).

• Set your TV to the appropriate input mode.

• Move your TV away from the audio

equipment.

• Assign the component video input

correctly (page 82).

• The input signal should be same as input

when you are up-converting an input

signal with this receiver (page 20).

• Make sure that cables are correctly and

securely connected to equipment.

• Depending on the playback equipment,

equipment may need to be set up. Refer to

the operating instructions supplied with

the each equipment.

Images appear later than the

associated sound is played.

• Depending on the equipment connected to

the HDMI jack, or the source played back,

images may appear later than the

associated sound. In this case, change the

setting of “A/V Sync” in the Audio

Settings menu (page 98).

Recording cannot be carried out.

• Check that the equipment are connected

correctly (page 28).

• Select the source equipment (page 50).

• Check the connection of the recording

deck according to the video signals you

want to record. Analog input signals

(composite video) can be output only from

the analog output jacks.

• Video input signals via the HDMI IN jacks

cannot be recorded.

• Copyright protection to prevent recording

is contained in the sources. In this case,

you may not be able to record from the

sources.

General

Video

Contents

Main 2011 Sony Corporation Printed in Malaysia STR-DA3700ES 4-287-968-11(1) Multi Channel AV Receiver Operating Instructions To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. For customers in the United States WARNING Owners Record Important Safety Instructions CAUTION About This Manual On Copyrights Page Main features of the receiver Compatible with a variety of connections and formats Better image and sound quality Useful functions Others Table of Contents Getting Started Enjoying images/sound Enjoying an iPhone/iPod Playing via a Network Adjusting Settings Using the Remote Control Additional Information Description and location of parts Front panel To remove the cover Page Indicators on the display Page Page Rear panel Remote control (RM-AAL041) Page Page Read the following before you connect any equipment Getting Started Note on converting video signals To display Closed Caption To connect a recording equipment Function for conversion of video signals Digital audio formats supported by the receiver 1: Installing speakers 7.1 channel speaker system using surround back speakers 7.1 channel speaker system using front high speakers 5.1 channel speaker system Recommended speaker placement 6.1 channel speaker system AMonaural audio cord (not supplied) BSpeaker cords (not supplied) Connecting speakers AB ZONE 2 connection 2: Connecting the monitor Tip 3: Connecting the video equipment To connect equipment with HDMI jacks If your equipment does not have an HDMI jack, see page 29. AHDMI cable (not supplied) Connections required for watching content recorded on a Blu-ray Disc or DVDs To connect equipment with jacks other than HDMI jacks Connections required for playing video games Page Connections required for watching programs via satellite broadcasting or via a cable TV BC D E Page Page Connections required for watching content via a camcorder HDMI features Notes on connecting cables Note on using an HDMI-DVI conversion cable 4: Connecting the audio equipment Connections required for listening content recorded on a Super Audio CD or ordinary CDs Page Connections required for listening to content recorded on MDs or cassette tapes Connections required for listening to the radio 5: Connecting to the network System requirements Configuration example 6: Preparing the receiver and the remote control Press ?/1 to turn on the receiver. Turning on the receiver To save the power in standby mode Connecting the AC power cord (mains lead) 1 2 3 Inserting batteries into the remote control 7: Setting up the receiver using the Easy Setup Confirm active subwoofer setup When you connect two subwoofers to the receiver Notes on the speaker impedance Notes on Speaker Settings (Auto Calibration) To select the front speakers To cancel the measurement process To set up the receiver manually 8: Setting up connected 9: Preparing a computer to use as a server Guide to on-screen display operation Using the menu 1 input to which the receiver is connected. 2 Overview of the main menus Enjoying images/sound from the connected 1 start playback. 2 3 USB Device/WALKMAN 1 2 3 4 iPhone/iPod 1 2 3 4 DLNA 1 2 3 4 1 screen. Available options 2 provider icon you want to register in Favorites List, then press TOOLS/OPTIONS. FM/AM 1 menu, then press . FM/AM screen SIRIUS Playing files on an iPhone/iPod Compatible iPhone/iPod models For My Video/My Music To operate the iPhone/iPod using the remote control For My Photo Playing files on a home network (DLNA) Preparations for using the DLNA function To play remote files by operating the receiver (Renderer) via a DLNA controller Playing via a Network Listening to FM/AM radio 1 3 4 1 2 1 2 3 4 5 1 3 To name preset stations (Name Input) 1 2 3 1 2 MODE, press ?/1 on the 3 scale to 9 kHz (or 10 kHz). Page Page 4 1 2 3 4 Presetting satellite radio channels 1 2 3 4 Selecting a channel by inputting the channel number directly (Direct Tuning) Page Page Message list Selecting the sound field 1 2 3 To listen to music through headphones connected to the receiver Enjoying Sound Effects Playing back with 2-channel sound Playing back with multi-channel surround Enjoying a surround effect for movies About the effect type for HD- D.C.S. xDynamic xTheater xStudio Enjoying a surround effect for music About the gain level for PLIIz Height Sound Field Mode Notes on the sound fields xLow xMid xHigh Using the Sound Optimizer function 1 2 3 4 Page What you can do with the Multi-zone function Making a multi-zone connection Using Multi-zone Features 1:Zone 2 connections 2Outputs sound from speakers in zone 2 using the receiver and another amplifier. Setting the speakers in zone 2 1 2 3 . 1 2 3 4 on the remote control to select the source signals you want to output. Using BRAVIA Sync features The Control for HDMI function does not work in the following cases: 1 2 3 6 for HDMI function and to display the image of all the playback equipment you want to use. One-Touch Play Press TV, then press AV ?/1. Start playback on the playback equipment. Outputting the HDMI signals even when the receiver is in standby mode Home Theater Control (Pass Through) 1 2 3 4 Switching between digital and analog audio 1 the input buttons. Using other video/audio input jacks 1 2 3 Audio Input Assign, then Page Page Using Other Features The items for which you can save settings and the default values for each item are as follows. * You can select Tuner Preset only when FM, AM, or SIRIUS is selected for Input. 1 2 1 2 3 Recall the settings saved to the Scene Save the settings to a Scene Using the sleep timer 1 2 SLEEP. Recording using the receiver 1 2 3 4 1 2 1 2 3 4 Switching the command mode of the receiver Using a bi-amplifier connection To connect speakers To set up speakers Using the setting menu 1 2 3 To return to the previous screen Setting menu list Page Easy Setup Speaker Settings Position Auto Calibration Auto Calibration Setup Speaker Connection Speaker Setup Page To output a test tone from each speaker 1 To output a test tone from adjacent speakers 1 Test Tone Speaker Impedance Distance Unit Audio Settings xAuto 1 Dual Mono Sound Optimizer xAuto 2 Dynamic Range Compressor A/V Sync (Synchronizes audio and video output) Sound Field Decode Priority (Digital audio input decoding priority) Page Video Settings x480i/576i xDirect Lets you output analog video input signals directly. x480p/576p x720p x1080i x1080p Playback Resolution x16:9 x4:3 xOriginal xFixed Aspect Ratio HDMI Settings x0 dB Audio Out Screen Format x+10 dB Input Settings xWatch/Listen Pass Through xIcon xName Network Settings xRenderer Name xAuto Access Permission Video Input Assign Internet Settings Connection Server Settings Renderer Options Internet Services Settings xAllow xBlock Network Standby Internet Video Unrated Zone Settings Zone Setup Zone Control System Settings Language Auto Standby Settings Lock 1 2 SPEAKERS (A/B/A+B/OFF), press ?/1 to turn on the To update the receiver Network Update Page Menu list (in the display window) Page Page Page Page Page To change the display 1 2 Using the Remote Control Operating each equipment using the remote control zz z z z z zc) zz zz z z z z z z z zz z z z z z Turning off all connected equipment (SYSTEM STANDBY) Programming the remote control 1 SET UP. 2 flashing, press the input button (including the TV button) of the equipment you want to control. 3 enter the numeric code. 4 To control a DVD/VCR COMBO (recorder) To control a HDD/DVD COMBO (recorder) To control a TV Using the Remote Control To control an LD player To control a video CD player To control a VCR To control a satellite tuner (box) To control a cable box Performing several commands in sequence automatically (Macro Play) 1 2 3 4 5 1 2 To erase a programmed macro 1 2 Setting remote control codes that are not stored in the remote control 1 2 3 4 5 control to be learned from to transmit the remote control code. 6 learning function process. To cancel learning Page Precautions Additional Information On safety On power sources On heat buildup Troubleshooting Video General Audio Page Page Tuner USB device iPhone/iPod Network Internet video BRAVIA Sync (Control for HDMI) Remote control Error messages Additional Information Message list after Auto Calibration measurement Reference sections Specifications AUDIO POWER SPECIFICATIONS About support information Clearing the memory Rebooting the receiver Additional Information Inputs (Analog) Inputs (Digital) Outputs FM tuner section AM tuner section Video section Playable types of files General Page Index