Symptom

Cause and/or Solution

 

 

Nothing appears in the

The AC power adaptor is disconnected.

 

 

display window or the

tFirmly connect the power cord to the wall outlet

 

 

indicators flash during

(page 11).

 

 

charging.

The battery pack has malfunctioned.

 

 

 

 

 

 

tContact your Sony dealer or local authorized

 

 

 

Sony service facility.

 

 

 

The battery pack is not installed correctly.

 

 

 

tInstall the battery pack correctly (page 8).

 

 

 

 

 

 

The zoom does not work.

PROGRAM AE is set to the Panfocus mode.

 

 

 

tCancel the Panfocus mode (page 43).

 

 

 

You cannot use zoom to record moving pictures.

 

 

 

 

 

 

Digital zoom does not

You cannot use digital zoom when recording

 

 

function.

moving pictures or when the LCD screen is set to

 

 

 

OFF.

 

 

 

Digital zoom is set to [OFF].

 

 

 

tSet digital zoom to [ON] at the menu.

 

 

 

 

 

 

Your camera cannot play

The MODE selector is set to STILL or MOVIE.

 

 

back images.

tSet it to PLAY (page 22).

 

 

 

 

 

 

The image and sound are

You are playing back the file directly from the

 

 

interfered by noise when

“Memory Stick.”

 

 

you play back an image on

tCopy the file to the hard disk of the personal

 

 

 

 

a personal computer.

computer and then play back the file from the

 

 

 

 

 

 

hard disk (page 28).

 

 

 

 

 

Additional

The image cannot be

tConsult the personal computer or software

 

 

 

played back on a personal

manufacturer.

 

 

computer.

 

 

 

 

 

 

 

Your camera cannot delete

The image is protected.

 

 

an image.

tCancel the protection (page 51).

 

information

 

 

 

The power turns off

With the MODE selector set to STILL or MOVIE,

 

 

 

suddenly.

if you do not operate the camera for about three

 

 

 

minutes while the power is on, the camera turns off

 

 

 

automatically to prevent wearing down the battery.

 

 

 

tTurn on the camera.

 

 

 

The battery is discharged.

 

 

 

tReplace it with a fully charged battery.

 

 

 

(pages 8, 9)

 

 

 

 

 

 

The image does not

The video output signal setting of your camera is

 

 

appear on the TV screen.

incorrect.

 

 

 

tChange the setting (page 38).

 

 

 

 

 

 

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