Symptom | Cause | Solution |
You cannot cut a movie. | • The movie is not long enough to cut. | — |
| • Protected movie (MPEG movie), Clip Motion, | — |
| Multi Burst files and still images cannot be cut. |
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Computers
Symptom | Cause | Solution |
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You do not know whether | — | p Check “Recommended computer environment” (pages 78, 88). |
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or not your OS can be |
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used with the camera. |
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You cannot install the | — | p In Windows 2000, log on as Administrator (authorized |
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USB driver. |
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Your computer does not | • The camera is turned off. | p Turn on the camera (page 20). |
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recognize your camera. | • The battery level is too low. | p Use the AC Adaptor (not supplied) (page 19). |
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| • You are not using the supplied USB cable. | p Use the supplied USB cable (page 82). |
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| • The USB cable is not connected securely. | p Disconnect the USB cable, and securely connect it again. Make |
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| sure that “USB MODE” is displayed on the LCD screen |
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| • [USB Connect] is set to [PTP] in the SET UP | p Set it to [Normal] (page 107). |
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| settings. |
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| • The USB connectors on your computer are | p Disconnect the USB cables except for those connected to the |
| Troubleshooting |
| • Your computer does not properly recognize the | p Delete the erroneously recognized device from your computer, |
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| connected to other equipment besides the | keyboard and the mouse. |
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| keyboard, the mouse. |
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| • The camera is not directly connected to your | p Directly connect the camera and your computer without using a |
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| computer. | USB hub. |
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| • The USB driver is not installed. | p Install the USB driver (page 79). |
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| device because you connected the camera and | then install the USB driver (pages 79, 84). |
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| your computer with the USB cable before you |
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| installed the “USB Driver” from the supplied |
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