Symptom

Cause

Solution

You cannot format a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 109).

“Memory Stick.”

is set to the LOCK position.

 

 

 

 

You have formatted a

• All the data on the “Memory Stick” are erased by

p We recommend that you set the “Memory Stick” write-protect

“Memory Stick” by

formatting.

switch to the LOCK position to protect accidental erasure

mistake.

 

(page 109).

 

 

 

Others

Symptom

Cause

Solution

The camera does not

• The battery level is low or zero (The

p Charge the batteries (page 14).

work, no operations can

indicator appears.).

 

be performed.

• The AC Adaptor (not supplied) is not connected

p Connect it securely to the DC IN jack of the camera and to a wall

 

securely.

outlet (wall socket) (page 19).

 

 

 

The power is on, but the

• The internal system is not working properly.

p Disconnect, and then, after one minute, reconnect all power

camera does not work.

 

sources and turn on the camera. If this does not work, press the

 

 

RESET button located inside the jack cover with a pointed

 

 

object, then turn the power on again. (This will clear the date

 

 

and time settings, etc.)

 

 

 

You cannot identify the

—

p Check the indicator (pages 113 to 115).

indicator on the LCD

 

 

screen.

 

 

 

 

 

The lens gets fogged.

• Condensation is occurring.

p Turn off the camera, leave the camera for about an hour and then

 

 

try to use it again (page 108).

 

 

 

The camera gets hot if you

—

p This is not a malfunction.

use it for a long time.

 

 

 

 

 

The lens does not move

• The batteries are discharged.

p Replace them with charged batteries or use the AC Adaptor (not

when you turn off the

 

supplied) (pages 14, 16, 19).

camera. (DSC-P72 only)

 

 

 

 

 

Troubleshooting

97