Symptom

Cause

Solution

 

You cannot turn on the

• The camera and your computer are

p Connect the camera directly to your computer, or

 

camera during USB

connected through a hub.

use a hub with output of 500 mA.

 

connection.

 

 

 

 

 

 

 

The image cannot be played

—

p If you are using the “PIXELA ImageMixer for

 

back on a computer.

 

Sony” application software, click on HELP.

 

 

—

p Consult the computer or software

 

 

 

manufacturer.

 

 

 

 

 

The image is interrupted by

• You are playing back the file directly

p Copy the file to the hard disk of your computer

 

noise when you view a movie

from the “Memory Stick.”

and then play back the file from the hard disk

 

on a computer.

 

(pages 70, 72 and 77).

 

 

 

 

 

You cannot print an image.

—

p Check the printer settings.

 

 

 

p Click on the HELP files for the “PIXELA

 

 

 

ImageMixer for Sony” application software.

 

 

 

 

 

An error message appears

• The computer display is not set correctly.

p Set the computer display as follows:

 

when you set the supplied

 

Windows: 800 × 600 dots or more

 

CD-ROM in your computer.

 

High Color (16 bits, 65 000

Troubleshooting

 

 

colors) or more

 

 

 

 

 

Macintosh: 800 × 600 dots or more

 

 

 

32 000 colors or more

 

 

 

 

 

“Memory Stick”

 

 

 

 

 

 

 

Symptom

Cause

Solution

 

You cannot insert a “Memory

• You are inserting it backwards.

p Insert it from the right side (page 22).

 

Stick.”

 

 

 

 

 

 

 

You cannot record on a

• The write-protect switch on the “Memory

p Set it to the recording position (page 92).

 

“Memory Stick.”

Stick” is set to the LOCK position.

 

 

 

• The “Memory Stick” is full.

p Delete unnecessary images (page 52).

 

 

 

 

 

You cannot format a “Memory

• The write-protect switch on the “Memory

p Set it to the recording position (page 92).

 

Stick.”

Stick” is set to the LOCK position.

 

83