Sony 4-121-439-11(1), DSCS950B, DSCS950P, DSCS950S, DSCS980B, DSCS980BDLP, DSCS980S 87

Troubleshooting

If you experience trouble with your camera, try the following solutions.

1Check the items on pages 88 to 96.

2Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3Initialize the settings (page 56).

4Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory may be checked.

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

Troubleshooting

Contents

DSC-S950/S980 “Instruction Manual” and the “Cyber-shot Step-up Guide” “Memory Stick Duo” media “Memory Stick” media Other memory cards cannot be used Notes on the LCD screen and lens The images used in this Handbook Basic Operations Using the menu Table of contents Using the Setup screen Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Focus Basic techniques for better images Hints for preventing blur Camera shake Subject blur Exposure Adjusting the light intensity Exposure Color On the effects of lighting Quality On “image quality” and “image size” Flash On using the flash Page Identifying parts When shooting still images When shooting movies Indicators on the screen REC Standby ISO400 F3.5 When playing back still images When playing back movies 9:30 AM z STOP z PLAY 8/8 12/12 +2.0EV Page When there is no “Memory Stick Duo” media inserted On image data stored in the internal memory To copy (back up) data on “Memory Stick Duo” media To copy (back up) data on a hard disk of your computer Basic Operations : Auto Adjustment mode : Easy Shooting mode : Program Auto mode Movie Mode Basic 1 Select the desired function from the mode dial When shooting still images (Auto Adjustment mode): Select When shooting movies: Select 2 Hold the camera, with your elbows pressed against your body to steady it Shooting images (Auto Adjustment mode) When shooting movies: If you shoot a still image of a subject that is difficult to focus on Shooting in Easy Shooting mode W/T Using the zoom Flash (Selecting a flash mode for still images) Macro (Shooting close-up) Operations Basic Using the self-timer To change the still image size Page Shooting still images (Scene Selection mode) Scene Selection modes Functions you can use in Scene Selection 1 Select with the mode dial 2 Shoot with the shutter button High Sensitivity mode To cancel the High Sensitivity 1 Press the (Playback) button 2 Select an image with b/B on the control button Movie: To view an enlarged image (playback zoom) Viewing images To view an index screen Page Deleting images When you select [This Image] When you select [Multiple Images] When you select [All In This Folder] Using the menu 1 Press the MENU button to display the menu 2 Select a desired menu item with v/V on the control button 3 Select a setting with b/B 4 Press the MENU button to turn off the menu Shooting menu (page 36) Viewing menu (page 48) menu the Using Scene Selection: Selecting the Scene Selection Image Size: Selecting the Image Size Flash: Flash setting Shooting menu SteadyShot: Selecting the anti-blurmode Face Detection: Detecting the face of subject REC Mode: Selecting the continuous shooting method EV: Adjusting the light intensity ISO: Selecting a luminous sensitivity Metering Mode: Selecting the Metering mode Focus: Changing the Focus method Page White Balance: Adjusting the color tones Flash Level: Adjusting the amount of flash light Red Eye Reduction: Setting the Red Eye Reduction function Color Mode: Changing the vividness of the image or adding special effects (Setup): Changing Setup items (Slideshow): Playing back a series of images Viewing menu To end the slideshow (Retouch): Retouching still images To retouch the still images (Multi-PurposeResize): Changing the image size according to usage (Protect): Preventing accidental erasure To protect an image To select and protect images To cancel the protection : Adding a Print order mark (Print): Printing images using a printer (Rotate): Rotating a still image (Select Folder): Selecting the folder for viewing images To cancel selecting the folder 1 Press the MENU button to display the MENU screen press z 3 Press v/V/b/B on the control button to select the item you want to set 4 Press z to enter the setting To cancel the (Setup) setting Beep Function Guide Initialize To cancel initializing USB Connect Video Out Grid Line Digital Zoom Shooting Settings Auto Review To cancel formatting Create REC.Folder To cancel the folder creation Memory Tool — Memory Stick Tool Change REC.Folder To cancel changing the recording folder Copy To cancel copying Page Clock Settings To cancel the clock setting Language Setting Viewing images on a TV 1 Connect the camera to the TV with the dedicated A/V cable (supplied) 2 Turn on the TV and set the input 3 Press the (Playback) button to turn on the camera TV a on images Viewing On TV color systems NTSC system PAL system PAL-Msystem PAL-Nsystem Install the software (supplied) first (page 69) Copying images to your computer (page 71) Enjoying your Windows computer Recommended computer environment Recommended environment for copying images OS (pre-installed): Microsoft Windows USB jack: 1 Turn on your computer, and insert the CD-ROM(supplied) into the CD-ROMdrive 2 Click [Install] 3 Select the desired language, then click [Next] 5 Follow the instructions on the screen to complete the installation 6 Remove the CD-ROMafter the installation is complete “PMB” overview Starting and exiting the “PMB” Starting the “PMB” Exiting the “PMB” Preparing the camera and the computer 1 Insert “Memory Stick Duo” media with recorded images into the camera 3 Turn on the computer, then press the (Playback) button Connecting the camera to your computer Copying images to your computer using the “PMB” Copying images to a computer 2 Import the images Viewing images on your computer To delete the USB connection Image file storage destinations and file names Example: viewing folders on Windows Vista Page For a computer with a “Memory Stick” media slot For a computer without a “Memory Stick” media slot Copying images to a computer -WindowsVista/XP 1 Prepare the camera and a computer 2 Connect the camera to your computer with the dedicated USB cable Copying images to a computer without “PMB” 4 Double-click[DCIM] For Windows Page Copying and viewing images on a computer OS (pre-installed): Mac OS 9.1/9.2/ Mac 1 Prepare the camera and a Macintosh computer 3 Copy image files to the Macintosh computer 4 View images on the computer Using your Macintosh computer Technical Support Viewing on Windows Double-click (Step-upGuide) on the desktop Viewing on Macintosh 1 Copy the [stepupguide] folder in the [stepupguide] folder to your computer Printing directly using a PictBridge compliant printer (page 82) Printing directly using a “Memory Stick” media compliant printer Printing using a computer Printing at a shop (page 85) Stage 1: Preparing the camera 2 Select(Setup) with V on the control button, then press z 3 Select [Main Settings 2] with v/V, and select [USB Connect], then press z 4 Select [PictBridge] with v/V, then press z Printing images directly using a PictBridge compliant printer Stage 2: Connecting the camera to the printer 1 Connect the camera to the printer 2 Turn on the printer. Press the (Playback) button and turn on the camera Stage 3: Selecting images you want to print Stage 4: Printing 2 Select [OK] with v, then press z 1 Select print settings with v/V/b [Quantity] [Layout] What is DPOF When taking “Memory Stick Duo” media to a shop Marking a selected image 2 Select the image you want to print 3 Press the MENU button to display the menu Printing at a shop Selecting and marking the images 4 Press the MENU button 5 Select [OK] with v, then press z To cancel the selection Page Battery pack and power Cannot insert the battery pack Cannot turn on the camera The power turns off suddenly The remaining charge indicator is incorrect Shooting still images/movies Cannot record images The subject is not visible on the screen Anti-blurfunction does not work The image is out of focus The flash does not work Fuzzy specks appear in images shot using the flash The close-upshoot function (Macro) does not work Macro shooting cannot be released The date and time are not displayed The image is too bright The image colors are not correct Vertical streaks appear when you are shooting a very bright subject Noise appears in the image when you view the screen in a dark place The eyes of the subject come out red The image appears rough right after playback starts The image does not appear on the TV Deleting/Editing images Cannot delete an image The resizing function does not work Cannot copy images After making a USB connection, “PMB” does not start automatically Cannot play back images on your computer Cannot print an image Images once copied to a computer cannot be viewed on the camera Internal memory Cannot play back or record images using the internal memory Cannot copy the data stored in the internal memory to “Memory Stick Duo” media Printing Images are printed with both edges cut off PictBridge compliant printer A connection cannot be established Cannot print images Printing is canceled Cannot insert the date or print images in the index mode Cannot print the image at the size selected Cannot operate the camera after canceling printing Others Cannot reset the file-number The camera does not function with the lens portion extended Messages For use with compatible battery only System error Camera overheating Allow it to cool Warning messages Folder error Cannot create more folders File error Read only folder Processing Operation cannot be executed for movie files Operation cannot be executed in unsupported files Page Page On the “Memory Stick Duo” media Notes on using the “Memory Stick Duo” media Adaptor (sold separately) Notes on using “Memory Stick PRO Duo” media (sold separately) Notes on using “Memory Stick Micro” media (sold separately) On charging the battery pack Effective use of the battery pack How to store the battery pack On battery life On the battery charger Index Index

Sony manual 87

Models: 4-121-439-11(1) DSCS950B DSCS950P DSCS950S DSCS980B DSCS980BDLP DSCS980S


Battery pack and power	88	“Memory Stick Duo” media	93


Shooting still images/movies	89	Internal memory	94


Viewing images	91	Printing	94


Deleting/Editing images	92	PictBridge compliant printer	95


Computers	92	Others	96