Symptom | Cause/Remedy |
The software cannot be | An operating system not compatible with the software is used. |
installed. | c For details, refer to the SonicStage operating instructions. |
|
|
“USB Connect” does not | • Please wait for authentication of the SonicStage software. |
appear when connected to | • Another application is running on the computer. |
the computer with the USB | c Wait for a while and reconnect the USB A plug. If the problem |
A plug. | persists, after disconnecting the USB A plug, restart the computer |
| and then reconnect it. |
| • The USB A plug is disconnected. |
| c Connect the USB A plug again. |
| • A USB hub is used. |
| c Connecting via a USB hub is not guaranteed. Connect the |
| Network Walkman to the USB port of the computer using the |
| USB A plug directly or through the supplied USB connection |
| support cable. |
| • The Network Walkman USB connection is set to |
| c Set to |
|
|
Your Network Walkman is not recognized by the computer when it is connected to the computer.
•The USB A plug is disconnected. c Connect the USB A plug again.
•The driver for the Network Walkman is not installed.
c Install the driver for the Network Walkman by installing the SonicStage software on the supplied
A track(s) cannot be transferred to your Network Walkman.
• The USB A plug is not connected properly.
c Disconnect the USB A plug and reconnect it.
•The free space of the
c Transfer any unnecessary tracks back to your computer to increase free space.
•You have already transferred to 65,535 tracks or 4,096 groups the
c You can transfer up to 65,535 tracks, and 4,096 groups to the
•Audio files with a limited playing period or playing count may not be transferred due to restrictions set by copyright holders. For details on the settings of each audio file, contact the distributor.
“Failed to authenticate Device/Media” appears on the computer screen while connecting the Network Walkman to the computer.
The USB A plug is not connected properly.
c Quit the SonicStage software and verify the connection of the USB A plug. Restart the SonicStage software.
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