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Sony GR150K, GR170, GR170K, PCG-GR150 Getting Help

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Getting Help

Sony provides you with several support resources to answer questions about your Sony VAIO® Notebook or the preinstalled software. In this chapter, you will find information on where to find and use the resources available to you:

❑Support Options

❑VAIO Support Agent

Contents

For American Area S400 NOTEBOOK COMPUTER Service and Inspection Precautions 1. Obey precautionary markings and instructions 2. Use designated parts only 3.Always follow the original design when mounting parts and routing wires 4. Inspect after completing service TABLE OF CONTENTS CHAPTER 1. REMOVAL CHAPTER EXPLODED VIEWS AND REMOVAL 1-1.Flowchart 1-2.Main Electrical Parts Location Diagram 1-3.Removal 1. HDD, Battery Door 2. Combination Drive, CNX-143Board 3. Hood Key Board Assy, Keyboard Unit 4. DC Fan, Nickel Hydrogen Battery 5. Hinge Cover 6. Display Base 7. Escushion (Jog) 8. Palm Rest Assy 9. Latch Detector Assy, LEX-31Board, PWS-16Board 10.Heat Sink (AL) , VIF-17Board 11. MBX-55Assy 12. PC Card Connector, MBX-55Board, IO Bracket Assy 13. SWX-79Board, Touch Pad 14. Speaker, SWX-78Board, IFX-159Board 15. SO-DIMM 16. Modem Card, CNX-140Board 17.LCD Section – Made by SH/HI – 2.LCD Unit, Bracket LCD L (SA), Bracket LCD R (SA) 3. Inverter Unit, LCD Harness, Display Assy 1-4.Replacing the CPU 1. Removing the CPU 2. Installing the CPU 1-5.DIP Switch Setting of the MBX-55Board SELF DIAGNOSTICS BLOCK DIAGRAM FRAME HARNESS DIAGRAM EXPLODED VIEWS AND PARTS LIST 5-1.Main Section Page 5-2.LCD Section – Made by SH /HI– VAIO® Notebook Quick Start Page Troubleshooting Page Welcome Features Unpacking Your Notebook Documentation VAIO Notebook Quick Start — Getting Started Safety Information Registering Your Notebook Page Setting Up Your VAIO® Notebook Locating Controls and Ports Back button for center Memory Stick® slot Jog Dial™ control Center Jog Dial™ control PC Card slots Page Ethernet port DC In port USB ports Printer port Modem jack Page Connecting a Power Source Using Battery Power To insert the battery pack To charge the battery pack To view battery indicators Battery Indicator Light Status To remove the battery pack Notes on the battery Page Starting Your Notebook Shutting Down Your Notebook Using Power Saving Modes To activate Hibernate mode Adding Memory Precautions and Procedures Models with 128 MB Memory Models with 256 MB Memory Removing a Memory Module installing a Memory Module Viewing the amount of memory About the Software on Your Notebook Overview of Software CompuServe® DVgate™ Easy CD Creator™ (On selected models) Microsoft® Word MovieShaker™ Netscape Communicator® Norton AntiVirus™ OpenMG™ Jukebox (Windows Me only) PictureGear™ PowerPanel Quicken® QuickTime™ RealJukebox® RealPlayer® RealProducer® G2 Smart Connect (Windows 2000 only) Sound Forge® XP (On selected models) VAIO Action Setup VAIO Support Agent WinDVD® Using Your Recovery CDs Using the Driver Recovery CD To use the Driver Recovery CD(s) To repair software applications using VAIO Support Agent Using the System Recovery CD(s) To use the System Recovery CD(s) If your notebook does not start from the Recovery CD Page Troubleshooting Troubleshooting the Notebook Page My notebook stops responding or does not shut down My notebook does not enter the power saving mode I selected. (Windows Me only) The power management setting is not responding The sound of my notebook’s fan is too loud Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad The pointer does not move while using the Touchpad or Mouse Troubleshooting Drives, PC Cards, and Peripheral Devices My optical disc drive tray does not open My PC Card is not working Troubleshooting Software Troubleshooting the Modem Troubleshooting Audio Troubleshooting the Printer Getting Help Support Options VAIO Support Agent Page Using Common Solutions About Automatic Updates Update Notification VAIO Support Agent Properties Using Support Central Page Page Page Page Page Page Page PCG-GR150/GR150K/GR170/GR170K(AM) List of PCG-GRSeries (As of July, 2001) Service Manual Model Name Part No