Troubleshooting |
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I have problems synchronizing or | To reset the phone | |
transferring data between my phone | 1 } Settings } the General tab } Master reset. | |
and my computer, when using the | 2 } Reset settings or } Reset all. | |
USB cable that came with the phone | ||
3 } Yes to continue. | ||
Possible cause: The cable has not been properly | ||
4 Enter the phone lock code (0000 or the | ||
detected and installed on your computer. | ||
new code if you have changed it) } OK. | ||
The software that came with your phone has not | ||
been properly installed on the computer. | If you select Reset all, content such as melodies and | |
Solution: Go to www.SonyEricsson.com/support, | pictures that you have downloaded, received or edited | |
choose your phone model, then choose “Product | is also deleted. | |
information” - “Getting started”. The guide | Error messages | |
“Synchronizing the phone with a computer” | ||
contains installation instructions and a | Insert SIM | |
troubleshooting guide, that may assist you in | ||
solving the problem. | Possible cause: There is no SIM card in the | |
Master reset | phone or you may have inserted it incorrectly. | |
Solution: Insert a SIM card. % 5 To insert | ||
The changes that you have made to settings | ||
and the content that you have added or edited, | Possible cause: The SIM card connectors need | |
will be deleted. | cleaning. | |
• If you select Reset settings, the changes that | Solution: Remove the SIM card and clean it. | |
you have made to settings will be deleted. | Also check that the card is not damaged in | |
• If you select Reset all, in addition to your | a way that may prevent connection to the phone | |
changes to settings, all contacts, messages, | connectors. In that case, contact your network | |
personal data, and content that you have | operator for a new SIM card. | |
downloaded, received or edited will also |
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be deleted. |
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