Troubleshooting

 

I have problems synchronizing orTo reset the phone
transferring data between my phone1 } Settings } the General tab } Master reset.
and my computer, when using the2 } Reset settings or } Reset all.
USB cable that came with the phone

3 } Yes to continue.

Possible cause: The cable has not been properly

4 Enter the phone lock code (0000 or the

detected and installed on your computer.

new code if you have changed it) } OK.

The software that came with your phone has not

been properly installed on the computer.

If you select Reset all, content such as melodies and

Solution: Go to www.SonyEricsson.com/support,

pictures that you have downloaded, received or edited

choose your phone model, then choose “Product

is also deleted.

information” - “Getting started”. The guide

Error messages

“Synchronizing the phone with a computer”

contains installation instructions and a

Insert SIM

troubleshooting guide, that may assist you in

solving the problem.

Possible cause: There is no SIM card in the

Master reset

phone or you may have inserted it incorrectly.

Solution: Insert a SIM card. % 5 To insert

The changes that you have made to settings

SIM card and battery.

and the content that you have added or edited,

Possible cause: The SIM card connectors need

will be deleted.

cleaning.

• If you select Reset settings, the changes that

Solution: Remove the SIM card and clean it.

you have made to settings will be deleted.

Also check that the card is not damaged in

• If you select Reset all, in addition to your

a way that may prevent connection to the phone

changes to settings, all contacts, messages,

connectors. In that case, contact your network

personal data, and content that you have

operator for a new SIM card.

downloaded, received or edited will also

 

be deleted.

 

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