Other Information

Troubleshooting

If you have additional questions, service needs, or required technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers: <http://www.sony.com/TVsupport>

1-800-222-SONY(7669) for US Residents

1-877-899-SONY(7669) for Canadian Residents

ProblemPossible Remedies
No picture.

 

 

 

 

 

 

No picture.

❑ Check Power Saving settings (page 33).

 

 

 

 

Cannot receive any channels.

❑ Make sure the power cord is connected securely.

 

 

❑ Turn on the power of the TV.

 

 

❑

Check antenna/cable connections.

 

 

 

 

TV is locked to one channel.

❑ Perform Auto Program to add receivable channels that are not presently in the

 

 

 

TV’s memory (pages 37 and 38).

 

 

 

Cannot receive or select channels. ❑ Perform Auto Program to add receivable channels that are not presently in the

 

 

 

TV’s memory (pages 37 and 38).

 

 

❑ To receive or select cable channels, make sure that Cable in the Setup settings

 

 

 

is set to On (page 34). To receive or select UHF channels over an antenna, make

 

 

 

sure Cable is set to Off.

 

 

 

 

The TV turns off automatically.

❑ Check if the Sleep Timer is activated, or confirm the Duration setting of Timer.

 

 

 

(page 33).

 

 

❑ Check Power Management in the PC Settings. (page 36)

 

 

 

 

No picture from some video

❑ Check the connection between the optional video equipment and the TV.

 

sources.

❑ Press TV/VIDEO on the remote control (page 19).

 

 

❑ If you connect video equipment to the S VIDEO input of the TV, set Auto YC to

 

 

 

On in the Setup settings (page 33).

 

 

❑ Press MENU on the remote control. Select your desired input from the External

 

 

 

Inputs list.

 

 

 

Poor picture.

 

 

 

 

 

 

 

Double images or ghosts.

❑

Check antenna/cable connections.

 

 

❑ Check the antenna location and direction.

 

 

 

 

Only snow and noise appear on the

❑ Check if the antenna is broken or bent.

 

screen.

❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in

 

 

 

normal use, 1-2 years at the seaside.)

 

 

 

 

Dotted lines or stripes.

❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.

 

 

❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using

 

 

 

75 ohm coaxial cable instead.

 

 

 

 

No color/Dark picture/Color is not

❑ Press PICTURE to select the desired picture mode (page 19).

 

correct/The picture is too bright.

❑ Adjust the Picture Mode options in the Picture settings (page 26).

 

 

❑ If you set the Power Saving mode to Low or High, it will enhance the black

 

 

 

level.

 

 

 

 

Noisy picture.

❑ Make sure that the antenna is connected using the supplied 75-ohm coaxial

 

 

 

cable.

 

 

❑ Keep the antenna cable away from other connecting cords.

 

 

❑ To avoid TV interference, make sure to use an undamaged antenna cable.

 

 

 

 

(Continued)

Information Other

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