Other Information

Troubleshooting

If you have questions, service needs, or require

http://www.sony.com/tvsupport

technical assistance related to the use of your

1-800-222-SONY(7669) for US Support

Sony TV, please visit our website or call one of

1-877-899-SONY(7669) for Canadian Support

the following numbers:

 

 

 

 

 

 

 

 

 

 

Condition

Explanation/Solution

 

No picture

 

 

 

 

 

 

No picture

• Check the Power Saving settings (see page 40).

 

 

 

 

Cannot receive any channels

• Make sure the power cord is connected securely.

 

 

• Turn on the power of the TV.

 

 

• Check antenna/cable connections.

 

 

• Make sure the Cable setting is correct for your TV signal source.

 

 

 

 

TV is locked to one channel

• Perform Auto Program to add receivable channels that are not present in the

 

 

TV’s memory (see pages 21 and 35).

 

 

 

 

Cannot receive or select

• Perform Auto Program to add receivable channels that are not present in the

 

channels

TV’s memory (see pages 21 and 35).

 

 

• To receive or select cable channels, make sure that Cable in the Channel

 

 

settings is set to On (see page 35). To receive or select UHF channels over an

 

 

antenna, make sure Cable is set to Off.

 

 

 

 

The TV turns off

• Check if Sleep Timer is activated, or confirm the Duration setting of Timer

 

automatically

(see page 30).

 

 

 

• Check PC Power Management in General Settings (see page 40).

 

 

 

 

No picture from some video

• Check the connection between the optional video equipment and the TV.

 

sources

• Press INPUT on the remote control (see page 25).

 

 

• Press HOME on the remote control. Select your desired input from the

 

 

External Inputs list.

 

 

 

 

 

Poor picture

 

 

 

 

 

 

The quality of the images is

• Picture quality depends on the signal content. See Quick Setup Guide

 

not as good as what I saw at

(supplied) to display the best possible picture for that signal.

 

the store

 

 

 

 

 

 

Double images or ghosts

• Check antenna/cable connections.

 

 

• Check the antenna location and direction.

 

 

• Set the Motion Enhancer to Standard or Off (see page 34).

 

 

 

 

Only snow and noise appear

• Check if the antenna is broken or bent.

 

on the screen

• Check if the antenna has reached the end of its serviceable life. (3-5 years in

 

 

normal use, 1-2 years at the seaside.)

 

 

 

 

Dotted lines or stripes

• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.

 

 

• If using 300 ohm twin lead, move the excess lead away from the TV or try using

 

 

75 ohm coaxial cable instead.

 

 

 

 

No color/Dark picture/Color is

• Press PICTURE to select the desired Picture Mode (see page 23).

 

not correct/The picture is too

• Adjust the Picture Mode options in the Picture settings (see page 30).

 

bright

• If you set the Power Saving mode to Low or High, it will enhance the black

 

 

level (see page 40).

 

 

 

 

 

Noisy picture

• Make sure that the antenna is connected using a 75-ohm coaxial cable.

 

 

• Keep the antenna cable away from other connecting cords.

 

 

• To avoid TV interference, make sure to use an undamaged antenna cable.

 

 

 

 

Information Other

(Continued)

41