Sony KDL-26M4000, KDL-32M4000, KDL-40M4000 Other Information, Troubleshooting, Off, Cable, Cable, Sleep, Timer, Channel, Duration, Condition, No picture, Auto Program, Poor picture, Information Other

Other Information

Troubleshooting

If you have additional questions, service needs,				http://www.sony.com/tvsupport
or required technical assistance related to the use				1-800-222-SONY(7669) for US Support
of your Sony TV, please visit our website or call				1-877-899-SONY(7669) for Canadian Support
one of the following numbers:
Condition		Explanation/Solution
No picture
	No picture.	❑ Confirm your external inputs list and make sure you select TV
			(cable/antenna channels). See page 28 for more details.
		❑ Perform Auto Program to add receivable channels that are not presently
			in the TV’s memory (page 33).
		❑ If there is no signal, the screen saver will appear.
	Cannot receive any channels.	❑ Make sure the power cord is connected securely.
		❑ Turn on the power of the TV.
		❑	Check antenna/cable connections.
		❑ Perform Auto Program to add receivable channels that are not presently in the
			TV’s memory (page 33).
			• IMPORTANT: You must perform Auto Program after cable or
			antenna is connected. If you cancel Auto Program some channels
			may not be available.
	TV is locked to one channel.	❑ Perform Auto Program to add receivable channels that are not presently in the
			TV’s memory (page 33).
	Cannot receive or select channels.	❑ To receive or select cable channels, make sure that Cable in Channel settings
			is set to On. To receive or select UHF channels over an antenna, make sure
			Cable is set to Off. Perform Auto Program to add receivable channels that
			are not presently in the TV’s memory (page 33).
	The TV turns off automatically.	❑ Check if Sleep is activated, or confirm the Duration setting of Timer (page
			38).
		❑ If there is no signal, the TV will turn off automatically.
	No picture from some video	❑ Check the connection between the optional video equipment and the TV.
	sources.	❑	Press INPUT on the remote control (page 24).
		❑	Press MENU	on the remote control. Select your desired input from the
			External Inputs list.
Poor picture
	Double images or ghosts.	❑	Check antenna/cable connections.
		❑ Check the antenna location and direction.
	Only snow and noise appear on	❑ Check if the antenna is broken or bent.
	the screen.	❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in
			normal use, 1-2 years at the seaside.)
	Dotted lines or stripes.	❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
		❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using
			75 ohm coaxial cable instead.

Information Other

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