Sony KDL-40S4100, KDL-46S4100 Other Information, Troubleshooting, Problem, No picture, Poor picture, Possible Remedies, Information Other

Other Information

Troubleshooting

If you have additional questions, service needs, or required technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers: <http://www.sony.com/TVsupport>

1-800-222-SONY(7669) for US Residents

1-877-899-SONY(7669) for Canadian Residents

Problem		Possible Remedies
No picture.
	Cannot receive any channels.	❑ Make sure the power cord is connected securely.
		❑ Turn on the power of the TV.
		❑ Check antenna/cable connections.
	TV is locked to one channel.	❑ Perform Auto Program to add receivable channels that are not presently in the
		TV’s memory (page 31).

Cannot receive or select channels. ❑ Perform Auto Program to add receivable channels that are not presently in the

		TV’s memory (page 31).
		❑ To receive or select cable channels, make sure that Cable in the Channel
		settings is set to On (page 31). To receive or select UHF channels over an
		antenna, make sure Cable is set to Off.
	The TV turns off automatically.	❑ Check Power Management in the PC Settings. (page 30)
	No picture from some video	❑ Check the connection between the optional video equipment and the TV.
	sources.	❑ Press INPUT on the remote control (page 25).
		❑ Press MENU on the remote control. Select your desired input from the external
		inputs list.
Poor picture.
	Double images or ghosts.	❑ Check antenna/cable connections.
		❑ Check the antenna location and direction.
	Only snow and noise appear on the	❑ Check if the antenna is broken or bent.
	screen.	❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in
		normal use, 1-2 years at the seaside.)
	Dotted lines or stripes.	❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
		❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using
		75 ohm coaxial cable instead.
	No color/Dark picture/Color is not	❑ Press PICTURE to select the desired picture mode (page 23).
	correct/The picture is too bright.	❑ Adjust the Picture Mode options in the Picture settings (page 27).
		❑ If you set the Power Saving mode to Low or High, it will enhance the black
		level.
	Noisy picture.	❑ Make sure that the antenna is connected using the 75-ohm coaxial cable (not
		supplied).
		❑ Keep the antenna cable away from other connecting cords.
		❑ To avoid TV interference, make sure to use an undamaged antenna cable.

Information Other

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