Sony KDL-46W4500 Troubleshooting, 51 GB, When it is flashing, When it is not flashing

Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When it is flashing

The self-diagnosis function is activated.

1Count how many 1 (standby) indicator flashes between each two second break.

For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc.

2Press 1 on the top edge of the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes).

When it is not flashing

1Check the items in the tables below.

2If the problem still persists, have your TV serviced by qualified service personnel.

Condition		Explanation/Solution
Picture
	No picture (screen is dark) and	• Check the aerial/cable connection.
	no sound	• Connect the TV to the mains, and press 1 on the top edge of the TV.
		• If the 1 (standby) indicator lights up in red, press "/1.
	No picture or no menu	• Press	/ to display the connected equipment list, then select the
	information from equipment	desired input.
	connected to the scart	• Check the connection between the optional equipment and the TV.
	connector
	Double images or ghosting	• Check the aerial/cable connection.
	(only in analogue mode)	• Check the aerial location and direction.
	Only snow and noise appear	• Check if the aerial is broken or bent.
	on the screen (only in	• Check if the aerial has reached the end of its serviceable life (three to
	analogue mode)	five years in normal use, one to two years at the seaside).
	Picture or sound noise when	• Adjust “AFT” (Automatic Fine Tuning) to obtain better picture
	viewing a TV channel (only in	reception (page 43).
	analogue mode)
	Some tiny black points and/or	• The picture of a display unit is composed of pixels. Tiny black points
	bright points appear on the	and/or bright points (pixels) on the screen do not indicate a malfunction.
	screen

No colour on programmes			• Select “Reset” (page 35).
No colour or irregular colour			• Check the connection of the	/	COMPONENT IN sockets and
when viewing a signal from			check if each sockets are firmly seated in their respective sockets.
the	/	COMPONENT
IN sockets
Picture freezes or contains			• Check signal level (page 45). If signal bar is red (no signal) or amber
blocks on the screen			(low signal), check the aerial/cable connection.

•Remove the connected USB device. It can be damaged or not supported by the TV.

Check the website below for updated information about compatible USB devices: http://support.sony-europe.com/TV/compatibility/

Sound

No sound, but good picture • Press 2 +/– or % (Mute).

• Check if the “Speaker” is set to “TV Speaker” (page 41).

• When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not output audio signals.

Additional Information

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