Other Information

Troubleshooting

If you have questions, service needs, or require

http://www.sony.com/tvsupport

technical assistance related to the use of your

1-800-222-SONY(7669) for US Support

Sony TV, please visit our website or call one of

1-877-899-SONY(7669) for Canadian Support

the following numbers:

 

 

 

 

 

 

 

 

 

 

Condition

Explanation/Solution

 

No picture

 

 

 

 

 

 

No picture

• Check the Power Saving settings (see page 39).

 

 

 

 

Cannot receive any channels

• Make sure the power cord is connected securely.

 

 

• Turn on the power of the TV.

 

 

• Check antenna/cable connections.

 

 

• Make sure the Cable setting is correct for your TV signal source.

 

 

 

 

TV is locked to one channel

• Perform Auto Program to add receivable channels that are not present in the

 

 

TV’s memory (see pages 19 and 34).

 

 

 

 

Cannot receive or select

• Perform Auto Program to add receivable channels that are not present in the

 

channels

TV’s memory (see pages 19 and 34).

 

 

• To receive or select cable channels, make sure that Cable in the Channel

 

 

settings is set to On (see page 34). To receive or select UHF channels over an

 

 

antenna, make sure Cable is set to Off.

 

 

 

 

The TV turns off

• Check if Sleep Timer is activated, or confirm the Duration setting of Timer

 

automatically

(see page 28).

 

 

 

• Check PC Power Management in the General Settings (see page 39).

No picture from some video sources

•Check the connection between the optional video equipment and the TV.

•Press INPUT on the remote control (see page 23).

•Press HOME on the remote control. Select your desired input from the

External Inputs list.

Poor picture

The quality of the images is not as good as what I saw at the store

•Picture quality depends on the signal content. See Quick Setup Guide (supplied) to display the best possible picture for that signal.

Double images or ghosts

• Check antenna/cable connections.

 

• Check the antenna location and direction.

Only snow and noise appear on the screen

•Check if the antenna is broken or bent.

•Check if the antenna has reached the end of its serviceable life. (3-5 years in normal use, 1-2 years at the seaside.)

Dotted lines or stripes

• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.

 

• If using the 300-ohm twin lead, move the excess lead away from the TV or try

 

using the 75-ohm coaxial cable (not supplied) instead.

No color/Dark picture/Color is not correct/The picture is too bright

•Press PICTURE to select the desired Picture Mode (see page 23).

•Adjust the Picture Mode options in the Picture settings (see page 28).

•If you set Power Saving to Low or High, it will enhance the black level (see page 39).

Noisy picture

• Make sure that the antenna is connected using the 75-ohm coaxial cable (not

 

supplied).

 

• Keep the antenna cable away from other connecting cords.

 

• To avoid TV interference, make sure to use an undamaged antenna cable.

 

 

The picture does not fill the

• Change the Display Area setting to enlarge the picture (see page 31).

entire screen or there are

 

flashing lines around the

 

edges of the screen

 

40