Other Information

Troubleshooting

If you have questions, service needs, or require

http://www.sony.com/tvsupport for US Support

technical assistance related to the use of your

http://www.sony.ca/support for Canadian Support

Sony TV, please visit our website or call one of

1-800-222-SONY(7669) for US Support

the following numbers:

1-877-899-SONY(7669) for Canadian Support

 

 

 

 

Condition

Explanation/Solution

No picture

 

 

No picture

• Check the Power Saving settings (see page 52).

 

 

 

 

Cannot receive any channels

• Make sure the power cord is connected securely.

 

 

• Turn on the power of the TV.

 

 

• Check cable/antenna connections.

 

 

• Make sure the Signal Type setting is correct for your TV signal source.

 

 

 

 

TV is locked to one channel

• Perform Auto Program to add receivable channels that are not present in the

 

 

TV’s memory (see pages 16 and 46).

 

 

 

 

Cannot receive or select

• Perform Auto Program to add receivable channels that are not present in the

 

channels

TV’s memory (see pages 16 and 46).

 

 

• To receive or select cable channels, make sure that Signal Type in the

 

 

Channel settings is set to Cable (see page 46). To receive or select UHF

 

 

channels over an antenna, make sure Signal Type is set to Antenna.

 

 

 

 

The TV turns off

• Check if Sleep Timer is activated, or confirm the Duration setting of Timer

 

automatically

(see page 40).

 

 

• Check PC Power Management in General Setup settings (see page 52).

 

 

 

 

No picture from some video

• Check the connection between the optional video equipment and the TV.

 

sources

• Press INPUT on the remote control (see page 22).

 

 

• Press HOME on the remote control. Select your desired input from the

 

 

External Inputs list.

 

 

 

Poor picture

 

 

 

 

 

Picture quality not as good as

• Picture quality depends on the signal content. See Quick Setup Guide

 

viewed at the store

(supplied) to display the best possible picture for that signal.

 

 

 

 

Broadcast HD formats have

• Content and signal quality are regulated by the signal provider. Many HD

 

poor quality

channels and content are actually upscaled versions of standard-definition

 

 

broadcasts. The picture is affected by the quality of the signal received, which

 

 

varies between channel and program.

 

 

• Confirm the picture quality by selecting Signal Diagnostics in the Product

 

 

Support settings (page 40). Then select Sample Image (or Additional

 

 

Information first). An HD image will display on the screen to confirm routine

 

 

panel operation. If your normal picture quality is worse than this sample image,

 

 

it is most likely due to the signal provided by the broadcaster.

 

 

 

 

Double images or ghosts

• Check cable/antenna connections.

 

 

• Check the antenna location and direction.

 

 

• Set the Motion Enhancer to Standard or Off (see page 42).

 

 

 

 

Only snow and noise appear

• Check if the antenna is broken or bent.

 

on the screen

• Check if the antenna has reached the end of its serviceable life. (3-5 years in

 

 

normal use, 1-2 years at the seaside.)

 

 

 

 

Dotted lines or stripes

• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.

 

 

• If using 300 ohm twin lead, move the excess lead away from the TV or try using

 

 

75 ohm coaxial cable instead.

 

 

 

Information Other

(Continued)

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