Sony KE-P37M1 Poor picture/Unstable picture

Problem			Possible remedies
Poor picture/Unstable picture
	Double images or ghosting		•	Check aerial/cable connections.
			• Check the aerial location and direction.
	Only snow and noise appear on the screen.		• Check if the aerial is broken or bent.
			• Check if the aerial has reached the end of its serviceable life (three to five
				years in normal use, one to two years at the seaside).
	Dotted lines or stripes		• Keep the TV away from electrical noise sources such as cars,
				motorcycles, or hair-dryers.
	No colour on colour programmes		• Using the menu system, select the “Picture Adjustment” menu and select
				“Reset” to return to the factory settings (page 22).
			• If you set the “Power Saving” option to “Reduce,” picture colours may
				become dimmer (page 27).
	No colour or irregular colour when viewing a signal		•	Check the connection of the Y, PB/CB, PR/CR jacks of		4.
	from the Y, PB/CB, PR/CR jacks of	4	•	Make sure that the Y, PB/CB, PR/CR jacks of	4 are firmly seated in
				their respective sockets.
	In the screen appears an image retention		• Using the menu system, select the “Screen Saver” option in the
	(afterimage).			“Features” menu and set the “All White” option to “On” to reduce the
				image retention.
	The screen flickers when turning on the TV.		• This is inherent in the Plasma Display Panel, and does not indicate a
				malfunction.

Some tiny black points and/or bright points on the screen • The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction.

The picture is too bright.	• Using the menu system, select the “Picture Adjustment” menu and select
		“Mode.” Then select the desired picture mode (page 22).
Picture (stripe) noise	• Make sure that the aerial is connected using the supplied coaxial cable.
	•	Keep the aerial cable away from other connecting cables.
	•	Do not use 300-ohm twin lead cables as interference may occur.

Poor picture (white saturation) when viewing a signal			• Make sure that the output signal of the equipment connected to the Scart
from the Scart connector	/	S 3	connector		/	S 3 is not an RGB signal. If it is an RGB signal, please
			connect the equipment to the Scart connector				/	1 or	/
				2.
Distorted picture and noisy sound			• Check if any connected optional equipment is installed in front of the TV
			or beside the TV. When installing optional equipment, leave some space
			between the optional equipment and the TV.
Stripe noise during playback/recording of a VCR			• Video head interference. Keep your VCR away from the TV.

•Leave a space of 30 cm between your VCR and the TV to avoid noise.

•Avoid installing your VCR in front of the TV or beside the TV.

Poor or no picture (screen is dark), but good sound	•	Using the menu system, select the “Picture Adjustment” menu and select
		“Reset” to return to the factory settings (page 22).
	•	If the	(picture off) indicator lights up in blue, press	(picture
		off) on the remote control.
Noisy picture when viewing a TV channel	•	Using the menu system, select the “Manual Programme Preset” option
		in the “Set Up” menu and adjust “AFT” (Automatic Fine Tuning) to
		obtain better picture reception (page 32).

• Using the menu system, set the “NR” (Noise Reduction) option in the “Picture Adjustment” menu to reduce the noise in the picture (page 22).

48Additional Information