Other Information

Troubleshooting

If you have additional questions, service needs, or required technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers: http://www.sony.com/tvsupport

1-877-899-SONY(7669) in Canada

ProblemPossible Remedies
No picture.

 

 

 

 

 

No picture.

❑ Check Power Saving settings (page 23).

 

 

 

 

Cannot receive any channels.

❑ Make sure the power cord is connected securely.

 

 

❑ Turn on the power of the TV.

 

 

❑ Check antenna/cable connections.

TV is locked to one channel.

❑Perform Auto Program to add receivable channels that are not presently in the TV’s memory (page 25).

Cannot receive or select channels. ❑ Perform Auto Program to add receivable channels that are not presently in the

 

 

TV’s memory (page 25).

 

 

❑ To receive or select cable channels, make sure that Cable in the Channel Setup

 

 

settings is set to On (page 25). To receive or select UHF channels over an

 

 

antenna, make sure Cable is set to Off.

 

 

 

 

The TV turns off automatically.

❑ Check if the Sleep Timer is activated (page 23).

 

 

 

 

No picture from some video

❑ Check the connection between the optional video equipment and the TV.

 

sources.

❑ Press INPUT on the remote control. Select your desired input from the Inputs

 

 

list.

 

 

Poor picture.

 

 

 

 

 

Double images or ghosts.

❑ Check antenna/cable connections.

 

 

❑ Check the antenna location and direction.

 

 

 

 

Only snow and noise appear on the

❑ Check if the antenna is broken or bent.

 

screen.

❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in

 

 

normal use, 1-2 years at the seaside.)

 

 

 

 

Dotted lines or stripes.

❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.

 

 

❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using

 

 

75 ohm coaxial cable (not supplied) instead.

No color/Dark picture/Color is not correct/The picture is too bright.

❑Press PICTURE to select the desired picture mode (page 17).

❑Adjust the Picture Mode options in the Picture settings (page 20).

❑If you set the Power Saving mode to Low or High, it will enhance the black level (page 23).

 

Noisy picture.

❑ Make sure that the antenna is connected using the 75-ohm coaxial cable (not

 

 

supplied).

 

 

❑ Keep the antenna cable away from other connecting cords.

 

 

❑ To avoid TV interference, make sure to use an undamaged antenna cable.

 

 

 

 

Images from the connected

❑ In the connected equipment setting menu, select “4:3 Letter Box” or “4:3 Pan

 

equipment (DVD player, etc.) are

Scan” for the connected TV.

 

stretched vertically.

 

 

 

 

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